Trouble Shooting
If you suspect there is a fault with your receiver, please check the following trouble shooting
guide before calling authorized service agent.
Warning! Under no circumstances attempt to repair the receiver yourself. Tampering with the
receiver may result in fatal electric shock and will invalidate your warranty.
Symptom Possible cause
No picture on the screen
Receiver is in Standby mode.
Incorrect channel or video output is selected on television.
RCA Jack is not connected firmly to the video output port of television.
Brightness level of your TV set is incorrectly defined.
No signal The level of signal is weak.
LNB is out of order.
The cable from the LNB is incorrectly Connected (short circuit or open circuit).
The position of dish is aligned incorrectly.
No sound
The Volume level is low.
RCA cable is connected incorrectly.
Muting function is active.
Receiver is on but no
picture or sound except
the following messages
(NO TV program)
Channel is not available.
Channel is scramble.
Receiver not responding
to remote control unit
RCU batteries are dead or inserted incorrectly.
The RCU is pointing toward wrong direction.
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