Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
The image is downloaded to your device.
5. To remove the image from the activity or the Form, click the clear icon.
The image is deleted from the application. The clear icon is available for the fields that have Read-Write or
Mandatory visibility.
Overview of Access Hours
Access Hours define the intervals in which an asset such as a building or an equipment is accessible for resources.
Access Schedule is the exact time interval and the days on which the resources can access the asset. Access Schedule is
always set up in the activity time zone and the Access Hours field is calculated in the time zone of the Activity Provider.
So, the Access Hours field is recalculated every time an activity is scheduled or assigned.
Access Hours consist of set of access schedule intervals (up to two intervals per week day), and a set of exception dates.
The exception dates are treated as non-working. For Example: You can set this Access Schedule:
• Mon-Fri: 8AM-12PM, 13PM-17PM
• Sat: 10AM-12PM
• Exceptions: 2018-01-01, 2018-05-01
This means that the resources can access the asset from 8 AM till 12 PM and from 13 PM till 17 PM, Monday to Friday
and from 10 AM till 12 PM on Saturday. It I s closed on Sundays. The non-working days are January 1st and May 1st next
year.
The Access Hours and Access Schedule fields affect routing. When activities are created, routed, and moved, the Access
Hours and Access Schedule are taken into consideration. If the access hours and access schedule are not within the
activity schedule, the application displays an alert. If the activity is within the Access Schedule, it is assigned to a free
slot in the provider queue adjusting the Access Schedule if possible. Otherwise an alert that the asset may not be
accessible beyond the defined access hours is shown.
Access Hours are recalculated when there is a change in the access schedule or the schedule of the activity. Access
Hours are always shown in the provider time zone with respect to overnight settings. For example, if a company
has overnight set to 5 hours and no access schedule is defined (that is, 24x7 access), Access Hours is calculated as
05AM-12PM, 12PM-05AM. If tomorrow is the exception date, only the today’s segment is shown (that is, 05AM-12PM). If
the exception date is today, only the tomorrow's segment is shown (that is, 12PM-05AM).
Note: Access Hours are not supported for segmentable activities. They are neither followed for the first segment nor
inherited for any segmentable activity segment.
Interpreting Access Hours
These rules are used to interpret a schedule:
• Empty schedule (or no schedule at all) and empty exception dates (or no exception dates at all) means no
restriction, or 24x7 availability.
• Empty schedule (or no schedule at all) and some exception dates filled means 24x7 availability except exception
dates, and not available on exception dates.
• Schedule includes all seven days (and may be some exception dates filled) means the availability is defined by
the schedule for the given week day, and the asset is not available on exception dates, if any.
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