Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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The activity has not been started within the predefined amount of time before the service window
expires.
• Stopped reporting: This alert indicates that the activity did not start on time. It appears for pending ordered
activities in activated queues that belong to the current working day.
• Not activated on time: This alert indicates that the resource did not activate his or her queue on time.
• Mis-configured calendar: This alert appears if a resource's calendar is configured incorrectly, for example
when the resource is assigned two working calendars.
• Smart Location Alert: This alert indicates that the current location for a resource has not changed in a
predefined amount of time.
Dispatch Console Activities
Use the Dispatch Console to monitor the field and assign activities to technicians.
This table lists some of the tasks you can perform:
Dispatcher Activities Dispatcher Activities continued... Dispatcher Activities continued...
Add an activity Print an activity Add a Segmentable activity
Edit an activity Export activity details View and edit a Segmentable activity
Delete an activity Add an activity to a shift Start a Segmentable activity
Cancel an activity Create an activity link type Complete a Segmentable activity
Activate a route Link an activity Cancel a Segmentable activity
Start an activity Change the activity status on behalf of a
resource
Reopen a Segmentable activity
View activity details Activate a Queue or Route Move a Segmentable Activity Between
Resources or Dates
View the directions for an activity Start an activity Move a Segmentable Activity Between Non-
Scheduled Pool
Select a resource for an activity Add time to an activity Move a Segmentable Activity in a Bucket
Search for an activity Complete an activity Reorder Segmentable Activity Segments Within
a Route
Move an activity Suspend an activity Adjust Activity Duration
Add a mass or repeating activity Deactivate a route or queue Adjust Segment Duration
Add a pre-work activity Move a group of activities Use the Assign to Team Function
Suspend an activity Change activities in groups Assign Teamwork Using the Drag-and-Drop
Function
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