Oracle 21C User Manual

Oracle Field Service
Using Core Application
Contents
Preface .................................................................................................................................. i
1
Overview of Oracle Field Service Core Application
1
About the Core Application .......................................................................................................................................................... 1
Supported Browsers ....................................................................................................................................................................... 1
Log In ................................................................................................................................................................................................. 1
Reset Your Password ...................................................................................................................................................................... 1
Offline Mode Tasks ........................................................................................................................................................................ 2
Services Available ........................................................................................................................................................................... 3
Accessibility ..................................................................................................................................................................................... 4
Keyboard Shortcuts ........................................................................................................................................................................ 5
Restart or Reload the Application .............................................................................................................................................. 6
2
Dispatcher Activities
7
How the User Interface is Organized ......................................................................................................................................... 7
Dispatch Console Activities ....................................................................................................................................................... 48
Resources ...................................................................................................................................................................................... 117
Inventory ....................................................................................................................................................................................... 152
Dashboard Charts and Reports ............................................................................................................................................... 167
Work Offline ................................................................................................................................................................................. 168
Monitoring .................................................................................................................................................................................... 170
3
Field Resource Activities
177
Best Practices .............................................................................................................................................................................. 177
Start Your Day ............................................................................................................................................................................. 177
Field Resource User Interface .................................................................................................................................................. 185
Activities ....................................................................................................................................................................................... 202
Working with Segmentable Activities .................................................................................................................................... 229
Use Maps ...................................................................................................................................................................................... 231
Time View .................................................................................................................................................................................... 237
Unrouted Activities .................................................................................................................................................................... 243

Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM