Oracle 21C User Manual (English)

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Oracle Field Service

Using Core Application

Chapter 2

Dispatcher Activities

b. Click Click to add.

c. On the Add property dialog box, find the Travel estimation method and Coordinate accuracy fields

and add them with RO visibility.

Non-Travel Activities

When an activity does not require travel (that is, you have cleared the Calculate travel check box for the Activity type),

the idle time before that activity is considered as travel to the next activity that requires travel in the route.

You can split the travel between activities into two (or more) pieces by inserting non-travel activities in between. As a

result, in Time View, non-travel activities are placed over the travel time for activities that require travel. A non-travel

activity may have a different location when compared to the previous travel-required activity (or provider start location),

if a non-travel activity is placed over a travel-required activity.

To understand the concept better, let’s consider this sequence of activities:

• First activity: For example, installation requires travelling, ends at 10:00

• Second activity: For example, phone call doesn’t require travelling starts at 17:00 and ends at 17:10

• Third activity: For example, upgrade requires travelling; service window starts at 17:30 and ends at 18:00

Assume that the travel time between First activity and Third activity is 3 hours. The time line would be:

Time Action

10:00 First activity is finished

10:00 to 14:20 Idle time

14:20 to 17:00 Travel toward third activity

17:00 to 17:10 Second activity (phone call)

17:10 to 17:30 Continue travel toward third activity

17:30 Third activity started without any overdue and as early as the service window allows

Note: When you place a non-travel activity manually on a time interval that is occupied by the travel bar of a non-

movable (for example, due to service window) travel-required activity, the travel bar can be partially placed before the

actual time. In this case, the best practice would be that you move the non-travel activity to another place in the route.

Resources

Resources are the people who perform the activities and the items that are paired with those people. Examples of

resources include technicians, tools, and trucks.

The Resources section describes some of the tasks that you can perform with resources. For the remaining tasks, see

the Using Core Manage Cloud Service guide.

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Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM