Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
3 Field Resource Activities
Best Practices
Oracle Field Service Mobile for Android and iOS works best when it receives accurate information. For best results and to
make your day-to-day work run smoothly, follow these best practices:
Activate your route on time. This lets dispatch know that you are on the job and ready for work.
• Activate Your Route
Start and stop your jobs when you actually start the work and end the work.
• Start an Activity
If you forget to start a job, contact your dispatcher or supervisor and give them your actual start time so they can start
the job for you and enter the actual time you started.
If you find that your job will take longer to complete than the duration assigned to it, add time to the job right away.
• Add Time to an Activity
Follow your company’s procedures for those times when you cannot complete the activity.
• Suspend an Activity
• Mark an Activity as Not Done
• Reschedule an Activity
Add activities to designate time that is used for anything work related, even company meetings, lunch breaks, and stops
for gas.
• Add an Internal Activity
Deactivate your route at the end of day.
• Deactivate the Route
Logout when you are finished for the day.
• Log Out
Start Your Day
Before You Start Your Day
The tasks you perform at the beginning of the day are important to the workday ahead.
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