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Oracle 21C User Manual

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Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
After too many unsuccessful login attempts (if you have forgotten your password)
When you log in again and the page you were on when you logged out has been saved to the cache
You also can reset your PIN from the Restore page. Enter your PIN and click Reset PIN. The system will log you out and
prompt you to log in again, using your password. You will then be redirected to the Set PIN page to create a new PIN.
When certain authentication methods have been implemented, you will have the option to change your PIN instead of
your password on the User options page.
Click Change Pin to access the Change PIN page.
Activate Your Route
You must activate your route at the beginning of every workday. You cannot start an activity until your route has been
activated. This is a signal to the dispatcher and to your supervisors that you are ready to work and available to take jobs.
1. Log in to Oracle Field Service.
A list of your activities for the day displays.
2. Click Activate Route.
3. Click Yes on the confirmation dialog box.
179
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Oracle 21C Specifications

General IconGeneral
Database TypeRelational Database Management System (RDBMS)
Storage ManagementAutomatic Storage Management (ASM)
Storage Media SupportSSD
Data CompressionAdvanced Compression, Hybrid Columnar Compression
Data EncryptionTransparent Data Encryption (TDE)
Backup and RecoveryRecovery Manager (RMAN), Flashback Technology
Storage VirtualizationOracle VM

Summary

Preface

Using Oracle Applications

Guidance on finding resources for Oracle Applications.

Documentation Accessibility

Information on Oracle's commitment to documentation accessibility.

Contacting Oracle

Information on how to contact Oracle for support and feedback.

Access to Oracle Support

Details on accessing Oracle Support for customers.

Chapter 1: Overview of Oracle Field Service Core Application

About the Core Application

Describes the features and roles supported by the Oracle Field Service Core Application.

Log In

Instructions on how to access and log in to the Oracle Field Service Core Application.

Offline Mode Tasks

Lists tasks that can be performed offline and those that cannot.

Services Available

Overview of services offered within Oracle Field Service Core Application.

Accessibility

Recommendations for using accessibility features for optimal viewing.

Keyboard Shortcuts

Details on Oracle JET keyboard shortcuts for UI elements.

Chapter 2: Dispatcher Activities

How the User Interface is Organized

Explanation of the UI organization into pages, sections, and features.

Resource Tree

Description of the hierarchical view of organizational resources in the resource tree.

Map View

Guidance on using the map view to see activities, routes, and resource locations.

Inventory List Tab

Details on viewing equipment and inventory required for activities.

Dispatch Console Activities

Overview of tasks that can be performed in the Dispatch Console.

Overview of En Route Status

Explanation of the 'En Route' status and its impact on activities and notifications.

Overview of Assignment Assistant

Information on using the Assignment Assistant to move activities.

Segmentable Activities

Introduction to segmentable activities and their characteristics.

Resources

Description of resources, including technicians, tools, and vehicles.

Add a Resource

Steps to add a new resource (technician, truck, etc.) to the organization.

Assign Work Skills to a Resource

Guidance on assigning work skills and expertise levels to resources.

Resource Calendars

Information on viewing and updating resource working, non-working, and on-call times.

Chapter 3: Field Resource Activities

Inventory

Description of inventory items used and consumed by activities.

Required Inventory

Details on listing serialized and non-serialized inventory as required for activities.

Install Inventory

Instructions for tracking equipment moved from technician to customer inventory pools.

Work Offline

Guidance on managing routes and tasks without an internet connection.

Monitoring the Field

Overview of real-time field monitoring for activities and resources.

Best Practices

Key practices for efficient day-to-day work using Oracle Field Service Mobile.

Log In

Instructions for logging into the Oracle Field Service mobile application.

Activate Your Route

Steps to activate your route at the beginning of the workday.

Estimate Travel Time Using Real-Time Data

How to estimate travel time using real-time traffic data.

Start an Activity

Procedure for starting an activity upon arrival at a customer location.

View Activity Details

How to view detailed information about an activity.

End an Activity

Steps to complete and close an activity in the application.

'En Route' Activity Status

Explanation of the 'En Route' status and its implications.

Use Maps

Guidance on using maps to locate stops and get driving directions.

Time View

Overview of managing resources and activities using the Time View.

Revision History

August 2021

Details of topics added and updated in August 2021.

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