Oracle 21C User Manual

Oracle Field Service
Using Core Application
Chapter 1
Overview of Oracle Field Service Core Application
Service Description Document
Routing Lets you assign activities to resources based on activity location,
skill set, and resource work history
Using Routing Cloud Service
Smart Location Lets you find the location and track the travel patterns of a resource Using Smart Location Cloud Service
Accessibility
We recommend that you use the accessibility features provided by your operating system, browser, or your mobile
device. People who are visually impaired can use a screen reader to interpret the user interface components. Further,
you can use your device settings to change the color contrast and font size.
Date and time editors are optimized for people with special needs, so that they can easily populate data in the date and
time editors. The editors support keyboard navigation and voice assistants, provide access to elements through the
keyboard, and introduce instructions for input format.
This table lists the applications that are rich in graphics and/or text, so you can adjust the color contrast (in your
operating system or browser) or font size to view these pages:
Module Text rich Graphic rich
Oracle Field Service Capacity Cloud Service No Yes
Oracle Field Service Core Application Yes Yes
Oracle Field Service Collaboration Cloud Service No Yes
Oracle Field Service Forecasting Cloud Service No Yes
Oracle Field Service Routing Cloud Service No Yes
Oracle Field Service Reporting Cloud Service No Yes
Oracle Field Service Smart Location Cloud Service Yes No
Oracle Field Service Administration Cloud Service Yes No
Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website. Videos
included in this guide are provided as a media alternative for text-based help topics also available in this guide.
4

Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM

Summary

Preface

Using Oracle Applications

Guidance on finding resources for Oracle Applications.

Documentation Accessibility

Information on Oracle's commitment to documentation accessibility.

Contacting Oracle

Information on how to contact Oracle for support and feedback.

Access to Oracle Support

Details on accessing Oracle Support for customers.

Chapter 1: Overview of Oracle Field Service Core Application

About the Core Application

Describes the features and roles supported by the Oracle Field Service Core Application.

Log In

Instructions on how to access and log in to the Oracle Field Service Core Application.

Offline Mode Tasks

Lists tasks that can be performed offline and those that cannot.

Services Available

Overview of services offered within Oracle Field Service Core Application.

Accessibility

Recommendations for using accessibility features for optimal viewing.

Keyboard Shortcuts

Details on Oracle JET keyboard shortcuts for UI elements.

Chapter 2: Dispatcher Activities

How the User Interface is Organized

Explanation of the UI organization into pages, sections, and features.

Resource Tree

Description of the hierarchical view of organizational resources in the resource tree.

Map View

Guidance on using the map view to see activities, routes, and resource locations.

Inventory List Tab

Details on viewing equipment and inventory required for activities.

Dispatch Console Activities

Overview of tasks that can be performed in the Dispatch Console.

Overview of En Route Status

Explanation of the 'En Route' status and its impact on activities and notifications.

Overview of Assignment Assistant

Information on using the Assignment Assistant to move activities.

Segmentable Activities

Introduction to segmentable activities and their characteristics.

Resources

Description of resources, including technicians, tools, and vehicles.

Add a Resource

Steps to add a new resource (technician, truck, etc.) to the organization.

Assign Work Skills to a Resource

Guidance on assigning work skills and expertise levels to resources.

Resource Calendars

Information on viewing and updating resource working, non-working, and on-call times.

Chapter 3: Field Resource Activities

Inventory

Description of inventory items used and consumed by activities.

Required Inventory

Details on listing serialized and non-serialized inventory as required for activities.

Install Inventory

Instructions for tracking equipment moved from technician to customer inventory pools.

Work Offline

Guidance on managing routes and tasks without an internet connection.

Monitoring the Field

Overview of real-time field monitoring for activities and resources.

Best Practices

Key practices for efficient day-to-day work using Oracle Field Service Mobile.

Log In

Instructions for logging into the Oracle Field Service mobile application.

Activate Your Route

Steps to activate your route at the beginning of the workday.

Estimate Travel Time Using Real-Time Data

How to estimate travel time using real-time traffic data.

Start an Activity

Procedure for starting an activity upon arrival at a customer location.

View Activity Details

How to view detailed information about an activity.

End an Activity

Steps to complete and close an activity in the application.

'En Route' Activity Status

Explanation of the 'En Route' status and its implications.

Use Maps

Guidance on using maps to locate stops and get driving directions.

Time View

Overview of managing resources and activities using the Time View.

Revision History

August 2021

Details of topics added and updated in August 2021.