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Oracle DE2-24 - User Manual

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Oracle
®
ZFS Storage Appliance Customer
Service Manual
For ZS4-4, ZS3-x, 7x20 Controllers, and DE2-24, Sun Disk
Shelves, Release OS8.6.0
Part No: E71921-01
July 2016

Table of Contents

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Oracle DE2-24 Specifications

General IconGeneral
ModelDE2-24
Number of Drives24
RAID SupportYes
Rack-mountableYes
Drive Types SupportedSSD
RAID Levels Supported0, 1, 5, 6, 10
Form Factor2U
ConnectivitySAS
Drive Bays24
InterfaceSAS

Summary

Prerequisites for Servicing Hardware

Safety Information

Essential safety precautions and procedures to follow when servicing the storage system.

Required Tools and Information

List of tools and information required for servicing CRUs (Customer Replaceable Units).

Powering Off the Controller

Methods for powering off the controller using BUI, CLI, or the front panel power button.

Powering Off the Disk Shelf

Procedure for safely powering off a disk shelf before decommissioning or servicing.

Servicing the ZS4-4 Controller

Replacing a ZS4-4 HDD or SSD

Procedure for replacing a ZS4-4 HDD or SSD, which are hot-swappable components.

Replacing a ZS4-4 Power Supply

Procedure for replacing a ZS4-4 controller's redundant, hot-swappable power supplies.

Replacing a ZS4-4 Fan Module

Procedure for replacing a ZS4-4 controller's fan module, which is a hot-swappable component.

Identifying a Faulted ZS4-4 Memory Module

Procedure to identify a faulted ZS4-4 memory module or DIMM using the BUI or system LEDs.

Replacing a ZS4-4 DIMM

Procedure for replacing a ZS4-4 DIMM, a cold-swap procedure requiring controller power off.

Replacing a ZS4-4 Memory Riser Card

Procedure for replacing a ZS4-4 memory riser card, which holds multiple DIMMs.

Replacing a ZS4-4 PCIe Card

Procedure for replacing a ZS4-4 controller's PCIe card, a cold-swap procedure requiring power off.

Replacing a ZS4-4 Battery

Procedure for replacing the ZS4-4 system battery, a cold-swap procedure requiring power off.

Servicing the ZS3-4 Controller

Replacing a ZS3-4 HDD or SSD

Procedure for replacing a ZS3-4 HDD or SSD, which are hot-swappable components.

Replacing a ZS3-4 Fan Module

Procedure for replacing a ZS3-4 controller's fan module, a hot-swappable component.

Replacing a ZS3-4 Power Supply

Procedure for replacing a ZS3-4 controller's redundant, hot-swappable power supplies.

Replacing a ZS3-4 DIMM

Procedure for replacing a ZS3-4 DIMM, a cold-swap procedure requiring controller power off.

Replacing a ZS3-4 PCIe Card or Riser

Procedure for replacing a ZS3-4 controller's PCIe card or riser, a cold-swap procedure.

Replacing a ZS3-4 Battery

Procedure for replacing the ZS3-4 system battery, a cold-swap procedure requiring power off.

Servicing the ZS3-2 Controller

Replacing a ZS3-2 HDD or SSD

Procedure for replacing a ZS3-2 HDD or SSD, which are hot-swappable components.

Replacing a ZS3-2 Power Supply

Procedure for replacing a ZS3-2 controller's redundant, hot-swappable power supplies.

Replacing a ZS3-2 Fan Module

Procedure for replacing a ZS3-2 controller's fan module, a cold-service operation.

Replacing a ZS3-2 DIMM

Procedure for replacing a ZS3-2 DIMM, a cold-service operation requiring controller power off.

Replacing a ZS3-2 PCIe Card or Riser

Procedure for replacing a ZS3-2 controller's PCIe card or riser, a cold-service operation.

Replacing a ZS3-2 Flash Drive

Procedure for replacing the ZS3-2 USB flash drive, a cold-service operation.

Replacing a ZS3-2 Battery

Procedure for replacing the ZS3-2 system battery, a cold-service operation.

Servicing the 7 x20 Controller

7 x20 Component Replacement Procedures

Detailed procedures for replacing 7x20 controller components like HDD, SSD, fan module, power supply, DIMM, PCIe card, and battery.

Servicing the Disk Shelves

Electrostatic Discharge Precautions

Important safety precautions for handling electronic components to prevent ESD damage.

Disk Shelf Component Replacement

Procedures for replacing faulty disk drives, power supplies, I/O modules, and SIM boards in disk shelves.

Connecting to Attached Storage

Working with Support Bundles

Restarting the Appliance

Performing a Factory Reset

Backing Up the Configuration

Managing Configuration Backups

Procedures for creating, restoring, deleting, exporting, and importing configuration backups using BUI and CLI.

Working with Software Notifications and Updates

Upgrading the Software

Preparing to Upgrade the Software

Recommended actions before performing a software upgrade, including verification and backup.

Upgrading Software on a Standalone Controller

Procedure to upgrade software on a standalone controller using BUI or CLI.

Upgrading Software on Clustered Controllers

Procedure for performing a rolling update of software on clustered controllers using BUI or CLI.

Working with Health Checks

Troubleshooting Update Health Check Failures

Resolving Health Check Alerts

Steps to resolve health check alerts that may block software updates by reviewing the Alert Log.

Deferred Updates

Working with Firmware Updates

Checking Firmware Update Status

Procedures to check the status of firmware updates (pending, in progress, failed) using BUI and CLI.

Rolling Back System Software

Rolling Back the System Software (BUI)

Procedure to roll back system software to a previous version using the BUI.

Rolling Back the System Software (CLI)

Procedure to roll back system software to a previous version using the CLI.

Removing an Update Package

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