Oracle 21C User Manual

Oracle Field Service
Using Core Application
Chapter 1
Overview of Oracle Field Service Core Application
1 Overview of Oracle Field Service Core
Application
About the Core Application
The new Oracle Field Service Core Application combines the features of Oracle Field Service Core Manage Service and
Oracle Field Service Mobility Cloud Service.
Oracle Field Service Core Manage Service includes the functionality for Dispatchers, Managers, and Administrators and
Oracle Field Service Mobility Cloud Service includes the functionality for Field Resources and both the applications are
accessed using different URLs. Now, you use a single URL to access the functionality for all these roles. The services
available in Oracle Field Service Core Application include Dispatch Console, Routing, Smart Collaboration, Smart
Forecasting, Capacity, and Configuration.
Supported Browsers
Oracle Field Service customers are required to remain on supported web browser platforms to ensure expected
functionality and technical support.
The Oracle Software Web Browser Support Policy defines Oracle Global policy. The specific details for Oracle Field
Service supported browsers apply to customers on the latest generally available (GA) release and are available at Oracle
Field Service Browser Support Policy.
Log In
Use https://<instance_name>.etadirect.com URL scheme to access Oracle Field Service Core Application. Contact your
Administrator for your user name and password for the application.
All users, including Dispatchers, Administrators, and Field Resources use the same URL to log in to the application. Each
type of user has access to different pages, which is controlled by user permissions.
Reset Your Password
You can reset your password without any assistance from the administrator or someone in the back-office.
1. Click Can’t sign in on the Login screen.
The Let’s find your account screen is displayed.
2. Enter your user name.
If your user name is valid, this password recovery email is sent to your email address:
1

Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM