Oracle 21C User Manual

Oracle Field Service
Using Core Application
Chapter 3
Field Resource Activities
You can select any of the listed activities and click Confirm.
By default, this option is not available for all the users. Your administrator must enable it from the Configuration page.
Start an Activity
When you arrive at a customer location, you must start that activity in Oracle Field Service. The application uses this
data to project activity durations, travel time, and distance.
Always start activities as soon as you arrive at the customer’s location, even before you get out of your vehicle. If you
forget to start an activity on time, contact dispatch so that they can start the activity and enter the correct start time for
you.
Note: You must always start the scheduled activities in order. In other words, you can only start the next activity in
the list. Unordered activities are different. They can be started at any time.
1. Click Start.
A confirmation page displays. By default you start the first pending activity in the route.
2. Select the time of start and click Submit.
The activity status changes to started.
Note: After you start an activity, you have the option to adjust time or to change the activity status. Menu
options are driven by previous activity actions.
Work-Progress Countdown Indicator
The work-progress countdown indicator appears on your page after you start an activity, and displays the time
remaining until you complete that activity.
Where the indicator appears on your page depends on the mobile device you are using. If your screen width is 540
pixels or more, the indicator displays as a bar across the top. On narrower screens, the indicator displays on the right
side of the title bar.
As the time remaining decreases, the color of the indicator changes from green, to yellow, and then to red. You will
receive an expiration reminder when the countdown reaches 5 minutes. When the timer runs down to 0 hours and 0
minutes, the time is replaced with two dashes (--) for hours and minutes and the timer remains red.
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Oracle 21C Specifications

General

Database Type	Relational Database Management System (RDBMS)
Storage Management	Automatic Storage Management (ASM)
Storage Media Support	SSD
Data Compression	Advanced Compression, Hybrid Columnar Compression
Data Encryption	Transparent Data Encryption (TDE)
Backup and Recovery	Recovery Manager (RMAN), Flashback Technology
Storage Virtualization	Oracle VM

Summary

Preface

Using Oracle Applications

Guidance on finding resources for Oracle Applications.

Documentation Accessibility

Information on Oracle's commitment to documentation accessibility.

Contacting Oracle

Information on how to contact Oracle for support and feedback.

Access to Oracle Support

Details on accessing Oracle Support for customers.

Chapter 1: Overview of Oracle Field Service Core Application

About the Core Application

Describes the features and roles supported by the Oracle Field Service Core Application.

Log In

Instructions on how to access and log in to the Oracle Field Service Core Application.

Offline Mode Tasks

Lists tasks that can be performed offline and those that cannot.

Services Available

Overview of services offered within Oracle Field Service Core Application.

Accessibility

Recommendations for using accessibility features for optimal viewing.

Keyboard Shortcuts

Details on Oracle JET keyboard shortcuts for UI elements.

Chapter 2: Dispatcher Activities

How the User Interface is Organized

Explanation of the UI organization into pages, sections, and features.

Resource Tree

Description of the hierarchical view of organizational resources in the resource tree.

Map View

Guidance on using the map view to see activities, routes, and resource locations.

Inventory List Tab

Details on viewing equipment and inventory required for activities.

Dispatch Console Activities

Overview of tasks that can be performed in the Dispatch Console.

Overview of En Route Status

Explanation of the 'En Route' status and its impact on activities and notifications.

Overview of Assignment Assistant

Information on using the Assignment Assistant to move activities.

Segmentable Activities

Introduction to segmentable activities and their characteristics.

Resources

Description of resources, including technicians, tools, and vehicles.

Add a Resource

Steps to add a new resource (technician, truck, etc.) to the organization.

Assign Work Skills to a Resource

Guidance on assigning work skills and expertise levels to resources.

Resource Calendars

Information on viewing and updating resource working, non-working, and on-call times.

Chapter 3: Field Resource Activities

Inventory

Description of inventory items used and consumed by activities.

Required Inventory

Details on listing serialized and non-serialized inventory as required for activities.

Install Inventory

Instructions for tracking equipment moved from technician to customer inventory pools.

Work Offline

Guidance on managing routes and tasks without an internet connection.

Monitoring the Field

Overview of real-time field monitoring for activities and resources.

Best Practices

Key practices for efficient day-to-day work using Oracle Field Service Mobile.

Log In

Instructions for logging into the Oracle Field Service mobile application.

Activate Your Route

Steps to activate your route at the beginning of the workday.

Estimate Travel Time Using Real-Time Data

How to estimate travel time using real-time traffic data.

Start an Activity

Procedure for starting an activity upon arrival at a customer location.

View Activity Details

How to view detailed information about an activity.

End an Activity

Steps to complete and close an activity in the application.

'En Route' Activity Status

Explanation of the 'En Route' status and its implications.

Use Maps

Guidance on using maps to locate stops and get driving directions.

Time View

Overview of managing resources and activities using the Time View.

Revision History

August 2021

Details of topics added and updated in August 2021.