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Library Overview 1-25
Support
Service and support representatives are available to assist with hardware and software
problem resolution. During the initial order and installation planning, you can contact
local and remote support with any questions.
Service Delivery Platform
The Service Delivery Platform (SDP) is a support enhancement solution that provides
faster problem resolution, analysis, trending, and improved diagnostic capabilities.
The SDP consists of a smart appliance placed at the customer site that connects to the
library and any StorageTek T-series tape drives. The SDP collects device events and
alerts support analysts, providing remote diagnosis and auto service requests (ASR).
For more information, customers should contact an Oracle representative, or visit:
http://www.oracle.com/technetwork/systems/asr/documentation/oracle-install
ed-storage-330027.html
Oracle Premier Support for Systems
Oracle Premier Support is a fully integrated support solution which features:
■ Complete system coverage and unlimited 24/7 access to Oracle system specialists
■ Essential product updates, such as firmware
■ Personalized, proactive IT support and rapid-response hardware service
For more information, visit:
http://www.oracle.com/us/support/index.html
Contacting Support
The Oracle Global Customer Support Contacts Directory can be found at:
http://www.oracle.com/us/support/contact-068555.html
To submit, update, or review service requests, go to My Oracle Support at:
https://support.oracle.com/
10 m (32.8 ft) Duplex, Plenum CABLE10800330-Z-N
50 m (164 ft) Duplex, Plenum CABLE10800332-Z-N
100 m (328 ft) Duplex, Plenum CABLE10800305-Z-N
ESCON Cables Part Number
13 m (40 ft) Riser CABLE10800289-Z-N
107 m (350 ft) Riser CABLE10800292-Z-N
13 m (40 ft) Plenum CABLE10800285-Z-N
31 m (100 ft) Plenum CABLE10800286-Z-N
107 m (350 ft) Plenum CABLE10800288-Z-N
LC to LC, 9/125 Micron Two Gigabit Fiber-Optic Cables Part Number
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