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Q&A
Q1. What to do if there is no service?
The possible reasons for this issue can be an unstable local signal
or a hardware problem. You can try the following solutions:
1. If you are inside a building or near a structure that may be
blocking the signal, change the position or location of the
device. For example, try moving close to a window.
2. Check that you have an active SIM card and that it is
properly inserted in the SIM card slot and locked.
Q2. What do I do if the red LED is blinking?
You have no network coverage. Try moving your location until you
get good reception.
Q3. What to do if I forget the Username or Password?
You can nd the Username and Password on the sticker inside the
back cover.
You can also reset the device to factory defaults by pressing the
Reset button for 5 seconds. The default username is “admin”.
Q4. The modem cannot connect to the internet when overseas.
1. Check if mobile data roaming is enabled in the Web UI
settings under Internet > Mobile Connections.
2. Make sure you have international roaming enabled on your
plan. You can contact your service provider before going
overseas to facilitate roaming.
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