52 53
About Startup Handling Options Warnings More info
Symptom Possible causes Solutions
No sound
Dead battery Replace the battery
Clogged earpieces (dome, Grip Tip, micromold or LiteTip)
Clean mold
Consider replacing wax filter or dome
Intermittent or
reduced sound
Clogged sound outlet Clean mold or replace wax filter in speaker, mold or dome
Moisture Wipe battery with a dry cloth
Dead battery Replace the battery
Squealing noise
Hearing aid earpiece inserted incorrectly Re-insert the earpiece
Ear wax accumulated in ear canal Have ear canal examined by your doctor
Beeping
If your hearing aid plays 8 beeps, 4 times consecutively,
your hearing aid needs a microphone service check
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1) Unpair your hearing aids (Settings➝General➝Accessibility➝Hearing Aids➝Devices➝
Forget this device). 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on
hearing aids. 4) Re-pair hearing aids (see section Pair Hearing Aids with iPhone)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional for assistance.
Troubleshooting guide
To Next Page
Loading...
