OWC Data Doubler Support Resources
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3.1 Formatting Tips
For tips on formatting your newly installed drive, please visit:
www.owcdigital.com/format
3.2 Troubleshooting
For cases where the battery was removed during installation, you will need
to reset the date and time on your Mac before using it. Choose System
Preferences > Date & Time, make the desired settings, then restart.
If you're having trouble installing the Data Doubler, re-examine each step. The
most common cause of installation-related issues can be traced to a missing
step or screw.
Some users have reported that the ribbon cable connecting the optical drive is
dicult to remove, or that it is wedged beneath the edge of the logic board. A
business card, cut in half lengthwise is a perfect t to slide between the logic
board and the cable. Lift the ribbon cable from the logic board using your
ngernail or a nylon pry tool and gently lift the cable to allow the business card
to slide down between the logic board and cable. If you are still having trouble,
see Section 3.3 to contact Technical Support.
3.3 Contacting Support
Hours:
8am - 5pm (CT) Monday - Friday
Telephone:
(866) 692-7100 (North America)
+1 (815) 338-4751 (International)
Email & Live Chat Support:
www.owcdigital.com/support
Support Resources
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