3
Introduction
The popularity and affordability of IP networking has driven audio/video and control networks to share
the same physical wiring with computer networks. However, computer data can tolerate unpredictable
latency in ways that audio-video streaming and control systems cannot. Sophisticated systems require
the same robustness as an enterprise network to ensure that IP-based controls occur instantly and
audio/video packets arrive in time.
Note: If this is your first time installing this product, please read this manual in its entirety.
Customer Service and Technical Support
Pakedge Device & Software, Inc. is committed to providing you with exceptional support on all of our
products. If you wish to speak with one of our representatives, you may contact us at:
Customer Service
Email: customerservice@pakedge.com
Phone: 650.385.8701
Technical Support
Email: support@pakedge.com
Phone: 650.385.8703
Website: www.pakedge.com
Visit our website for up-to-date support information.
Please be prepared to provide your product's model and serial number when contacting Pakedge Support.
Your model and serial numbers are printed on a label located on the electronic housing.
Pakedge Device & Software, Inc.
3847 Breakwater Avenue
Hayward, CA 94545
USA
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