Symptom Cause and solution Reference pages
Screens displays take a while to
appear
• Is access being performed in HTTPS mode?
Screen displays may take a while to appear in HTTPS mode due to signal
processing.
– – –
• Is the unit on the same local network and being accessed via proxy?
→ Configure the web browser settings so that access is not performed via proxy.
– – –
• Are multiple users accessing the unit's IP images at the same time?
→ When multiple users access the unit's IP images at the same time, images may
take some time to appear, and the frame rate of the IP images may drop.
– – –
Video
Symptom Cause and solution Reference pages
No pictures are displayed or the
pictures are disturbed
• Has the unit been connected properly to the other connected devices?
Installation Instructions
→ “Connections”
• If the system is configured in such a way that the picture is also switched when
the unit to be operated is selected, has the correct unit been selected?
page 32
• Has the image signal setting been selected correctly? page 56, page 93
• Are external sync signals that are supported by the video signal format which
has been set being input?
page 17
The picture is flipped vertically • Has the stand‑alone (Desktop) installation setting been selected correctly? page 63, page 97
Multiple color bands (color bars) are
displayed
• Switch to the camera picture. page 36
The menu screen is displayed • Exit the camera menu. page 45
It is difficult to view the menu
screens
• Depending on the HDMI monitor you are using, you may experience one or more
of the symptoms described below.
• The resolution of the characters in the camera menu displays changes as the
background image changes.
• Depending on the edge enhancement setting established for the monitor, white lines
appear in front of the black shadows of the camera menus.
• Depending on the edge enhancement setting established for the monitor, the
background colors may be superimposed onto the white parts of the camera menus.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
page 36
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
page 38
The subject is not brought into focus
during zooming when the manual
setting is used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is higher, and
then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects into focus.
→ In such cases, use the focus at the auto setting.
page 36
The video appears jerky
• Is [Frame Mix] set to a value other than [Off]?
→ When [Frame Mix] is other than [Off], the images may appear jerky due to the gain‑
up from [Frame Mix] in low-light environments.
To clear this, in [Scene], select a setting other than [Full Auto] (one of [Scene1],
[Scene2], or [Scene3]), and set [Frame Mix] to [Off].
page 33, page 48
Focusing is not possible in night
mode
• Are you shooting with visible light?
→ The focus position is different due to the difference in refractive index between
visible light and infrared light. Wavelengths near 850 nm are assumed for infrared
light in night mode on this unit.
Perform manual adjustment if necessary.
page 38
156 157
Troubleshooting (continued)
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