You can set incoming calls to be redirected
to your message box to let callers leave voice
messages when you are unable to answer
the phone.
Hello, this
is 204. Please
leave your
message.
Built-in Simplified Voice Message
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing
Customers
ICD Group
Call Centre
1.6.2 Using Voice Messaging (Built-in
Simplified
Voice Message [SVM]) (Page 102)
1.9 Utilising the Call Centre (Page 144)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
Communication Assistant (CA)
This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
Consult your dealer Consult your dealer
In This Manual,
• The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
PT ® Proprietary Telephone
SIP Extension ® Session Initiation Protocol Extension
SLT ® Single Line Telephone
• The suffix of each model number (e.g., KX-NCP500NE) is omitted.
• The illustrations of the PBX are based on the
KX-NCP500.
• In this manual, KX-NT500 series mean KX-NT543, KX-NT546 and KX-NT560.
User Manual 3
Feature Highlights
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