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Panasonic KX-NS300 User Manual

Panasonic KX-NS300
388 pages
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User Manual
Hybrid IP-PBX
Model No. KX-NS300
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS300: PFMPR Software File Version 001.00000 or later

Table of Contents

Other manuals for Panasonic KX-NS300

Questions and Answers:

Panasonic KX-NS300 Specifications

General IconGeneral
System TypeHybrid IP-PBX
Built-in Analog Extensions2
Power SupplyAC 100-240 V, 50/60 Hz
IP Terminals SupportedYes
Analog Terminals SupportedYes
Digital Terminals SupportedYes
Built-in VoicemailYes
Built-in Conference BridgeYes
Dimensions430 mm x 88 mm x 367 mm
NetworkingSIP, H.323
Built-in VoIP ChannelsNone (Requires optional DSP card)

Summary

Section 1 Operation

1.1 Before Operating the Telephones

Covers essential preliminary information before using the telephones, including safety and data security.

1.1.1 For Your Safety

Provides critical safety precautions and warnings for operating the telephone equipment to prevent injury or damage.

1.1.2 Important Safety Instructions

Details fundamental safety guidelines for using telephone equipment, focusing on electrical shock and environmental factors.

1.1.3 Data Security

Outlines security requirements for the PBX to prevent data loss, leakage, and unauthorized access.

1.1.4 Before Operating the Telephones

Explains the types of telephones compatible with the PBX and general operating procedures.

1.2 Making Calls

Covers various methods for initiating calls, including internal, external, and private network calls.

1.2.1 Basic Calling

Details the fundamental procedures for making calls, such as calling extensions or outside parties.

1.2.2 Easy Dialling

Explains convenient methods for dialling frequently used numbers using one-touch buttons or stored numbers.

1.2.3 Redial

Describes how to redial the last dialled number for convenience.

1.2.4 When the Dialled Line is Busy or There is No Answer

Covers features for handling busy lines or no-answer situations, such as reserving a line or setting callbacks.

1.2.5 Accessing the ISDN Service (ISDN Service Access)

Explains how to access services provided by the ISDN.

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)

Details how to change the alerting method between ringing and voice for intercom calls.

1.2.7 Calling without Restrictions

Explains how to use calling privileges at another extension or with verification codes.

1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

Describes how to access extensions directly from outside without operator assistance.

1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote Setting)

Explains how to set telephone features remotely from another extension or via DISA.

1.3 Receiving Calls

Covers procedures for answering calls using various methods.

1.3.1 Answering Calls

Details the basic methods for answering incoming calls.

1.3.2 Answering Hands-free (Hands-free Answerback)

Explains how to answer calls hands-free without going off-hook.

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

Describes how to answer calls ringing at other extensions or groups from your own phone.

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS])

Explains how to answer incoming outside calls through an external speaker.

1.3.5 Using the ANSWER/RELEASE Button

Details the functions of the ANSWER and RELEASE buttons for call handling.

1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID])

Explains how to trace malicious callers using the MCID feature.

1.4 During a Conversation

Covers features and operations performed while a call is in progress.

1.4.1 Transferring a Call (Call Transfer)

Details various methods for transferring calls to extensions, outside parties, or using ISDN/SIP services.

1.4.2 Holding a Call

Explains how to place calls on hold and retrieve them, including regular and exclusive hold modes.

1.4.3 Talking to Two Parties Alternately (Call Splitting)

Describes how to swap between two parties during a conversation.

1.4.4 Answering Call Waiting

Explains how to handle incoming calls when already on a call, including disconnecting or holding the current call.

1.4.5 Multiple Party Conversation

Covers procedures for establishing and managing conference calls with multiple participants.

1.4.6 Mute

Details how to disable the microphone to consult privately during a call.

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor)

Explains how to allow others to listen to a conversation through the speaker.

1.4.8 Using the Headset (Headset Operation)

Provides instructions on using a headset for conversations.

1.5 Using a PDN/SDN Button

Explains the use of Primary and Secondary Directory Number buttons for call handling.

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension

Details the functions and status indications of PDN and SDN buttons.

1.6 Before Leaving Your Desk

Covers features for managing calls and messages when you are away from your desk.

1.6.1 Forwarding Calls

Explains how to forward incoming calls to a specified destination based on various conditions.

1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message)

Describes how to display a message to callers when you are unavailable.

1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock)

Explains how to lock your extension to prevent unauthorized calls.

1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM])

Covers the features of the PBX's answering machine service, including recording and retrieving messages.

1.7 Making/Answering an Announcement

Details features for making and answering voice announcements.

1.7.1 Paging

Explains how to make voice announcements to groups of telephones or external speakers.

1.7.2 Answering/Denying a Paging Announcement

Describes how to answer or deny incoming paging announcements.

1.7.3 Making a Conference Group Call

Covers procedures for establishing conference calls with multiple parties.

1.8 Using the Unified Messaging Features

Introduces the Unified Messaging system and its capabilities.

1.8.1 What is the Unified Messaging system?

Provides an overview of the Unified Messaging system's features and benefits.

1.8.2 Logging in to and Configuring Your Mailbox

Details the process of logging in, setting up, and configuring your mailbox.

1.8.3 Message Playback and Related Features

Explains how to play, manage, and interact with voice messages.

1.8.4 Sending Messages

Covers methods for sending messages to subscribers and external parties.

1.8.5 Transferring Calls

Details various methods for transferring calls, including incomplete call handling.

1.8.6 Other Features

Describes additional features such as interview mailboxes and personal custom services.

1.8.7 Quick Reference

Provides a summary of frequently used features and their corresponding access codes.

1.9 Setting the Telephone According to Your Needs

Covers features to customize telephone functions and settings.

1.9.1 Setting the Alarm (Timed Reminder)

Explains how to set timed reminders or wake-up calls.

1.9.2 Refusing Incoming Calls (Do Not Disturb [DND])

Details how to prevent incoming calls from ringing at your extension.

1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

Covers features for handling incoming calls during an active conversation.

1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line Identification Restriction [CLIR])

Explains how to prevent your telephone number from being displayed to the called party.

1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

Details how to prevent others from joining your conversation.

1.9.8 Turning on the Background Music (BGM)

Explains how to play background music through the telephone speaker.

1.9.9 Protecting Your Line against Notification Tones (Data Line Security)

Covers features to protect the line against audible notification tones for secure data transmission.

1.9.10 Checking the Time Service Status

Explains how to check the current status of the Time Service on the display.

1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone)

Describes how to configure whether a parallelled single line telephone rings for incoming calls.

1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel Mode)

Explains how to use PS or S-PS in parallel with a wired telephone.

1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered extension)

Details how to set two telephones to share one extension number and ring simultaneously.

1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear)

Explains how to reset extension features to their default settings.

1.10 Utilising the Call Centre

Covers features related to managing incoming calls within a call distribution group.

1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)

Details how to control your status within an incoming call distribution group.

1.10.3 Forwarding a Waiting Call (Manual Queue Redirection)

Describes how to manually forward the longest waiting call in a queue to a preset destination.

1.11 Using User-supplied Equipment

Covers features related to connected external equipment like doorphones, relays, and sensors.

1.11.1 If a Doorphone/Door Opener is Connected

Explains how to talk to and open the door via the doorphone.

1.11.2 If an External Relay is Connected

Details how to switch on a relay (e.g., alarm) connected to the PBX.

1.11.3 If an External Sensor is Connected

Explains how to receive alert calls from external sensors.

1.11.4 If a Host PBX is Connected

Covers accessing external services offered by a host PBX or telephone company.

1.11.5 If a Voice Processing System is Connected

Details features when a Voice Processing System is connected, including voicemail integration.

1.12 Administrative Features

Covers administrative tasks and features, particularly in a hotel environment.

1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)

Explains how hotel operators can manage room status and services using telephones.

1.12.2 Recording Information Using Preprogrammed Messages (Printing Message)

Describes how to record information using preprogrammed messages for various purposes.

1.13 Exchanging the Settings between Extensions

Covers features for exchanging telephone settings between extensions.

1.13.1 Walking Extension

Explains how to exchange telephone settings with another extension.

1.13.2 Enhanced Walking Extension

Details how to change extension status to 'Service-in' or 'Service-out'.

1.14 Using a Telephone with a Display

Covers features that utilize the telephone display, such as call logs and directories.

1.14.1 Using the Call Log

Explains how to view and use the incoming and outgoing call logs.

1.14.2 Using the Directories

Describes how to use personal speed dialling, system speed dialling, and extension number directories.

1.14.3 Accessing System Features (System Feature Access)

Explains how to access system features through the 'Feature Access' menu.

1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670 only)

Details how to customize flexible buttons with LCD screens on specific telephone models.

1.15 Cellular Phone Features

Covers features available for cellular phones when used with the PBX.

1.15.1 Cellular Phone Features

Explains features like transferring calls and conference for cellular phones.

Section 2 Manager Operation

2.1 Control Features

Covers features that allow managers to control other extensions.

2.1.1 Extension Control

Details how managers can lock or unlock other extensions remotely.

2.1.2 Time Service Mode Control

Explains how managers can change the time mode (Day/Night/Lunch/Break).

2.1.3 Restriction Level Control (Dial Tone Transfer)

Covers changing the restriction level for calls.

2.1.4 Turning on the External Background Music (BGM)

Details how managers can select and broadcast background music.

2.1.5 Recording Outgoing Messages (OGM)

Explains how managers can record greeting messages for various purposes.

2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out)

Covers how managers can re-enable an unavailable outside line for use.

2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor

Details how managers can stop monitoring extensions connected to another PBX.

2.2 Configuring Unified Messaging Features

Covers configuration of Unified Messaging system features.

2.2.1 System Manager Features

Details features and procedures for the System Manager.

2.2.2 Message Manager Features

Covers features and procedures for the Message Manager.

Section 3 Customising Your Phone & System

3.1 Customising Your Phone (Personal Programming)

Covers personal customization of telephone features and settings.

3.1.1 Customising Your Phone (Personal Programming)

Explains how to customize individual telephone features and button features.

3.1.2 Settings on the Programming Mode

Details various settings that can be programmed for telephones.

3.1.3 Customising the Buttons

Covers how to customize flexible and programmable feature buttons.

3.2 System Programming Using Web Maintenance Console

Describes how to use the Web Maintenance Console for system programming.

3.2.1 User Programming

Guides users through editing personal information and system settings via the console.

Section 4 Customising Extensions and the System–for Managers

4.1 Manager Programming

Covers programming functions available to managers.

4.1.1 Programming Information

Provides an overview of the programming items managers can access.

4.1.2 Manager Programming

Details how managers can change call charges and control extensions.

4.1.3 Supervisory Monitor (ACD) Control

Explains how supervisors can monitor and control call distribution groups.

Section 5 Appendix

5.1 List of Operations by Telephone Type

Provides a comparative list of features supported by different telephone types.

5.1.1 List of Operations by Telephone Type

Details feature support across various telephone types like PT, PS, SLT, and SIP phones.

5.2 Troubleshooting

Offers solutions for common problems encountered during operation.

5.2.1 Troubleshooting

Provides guidance on diagnosing and resolving telephone system issues.

5.3 Feature Number Table

Lists default feature numbers and required digits/buttons for operations.

5.3.1 Feature Number Table

A reference table detailing feature codes and dial sequences.

5.4 What is This Tone?

Explains various tones heard during telephone operations.

5.4.1 What is This Tone?

Details the meaning of different ring and dial tones.

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