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Panasonic KX-TDA50G User Manual

Panasonic KX-TDA50G
378 pages
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Hybrid IP-PBX
Feature Manual
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA50/G: PSMPR Software File Version 5.0000 or later
KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later
KX-TDA600: PLMPR Software File Version 5.0000 or later
Document Version: 2008-11SR
KX-TDA50/G/KX-TDA100
Model No. KX-TDA200/KX-TDA600

Table of Contents

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Panasonic KX-TDA50G Specifications

General IconGeneral
BrandPanasonic
ModelKX-TDA50G
CategoryPBX
LanguageEnglish

Summary

Introduction

About the Feature Manual

Describes the purpose and structure of the Feature Manual, outlining its sections and references.

References Found in the Feature Manual

Lists other related manuals and sections referenced within the Feature Manual for further information.

Safety Notices

Provides essential safety information to prevent danger to users, people, and property.

Feature Highlights

Networking Features

Details features supporting private networking, such as TIE Line Service and QSIG Support.

Built-in Small Call Center Features

Highlights features for small call centers like Queuing, Log-in/Log-out, and VIP Call.

Computer Telephony Integration (CTI) Features

Describes how computers connect to the PBX for advanced features like caller ID display and CTI applications.

Section 1 Features and Configurations—A

Absent Message

Extension users can prepare a brief text message displayed to other users when they are called, explaining absence.

Account Code Entry

An account code identifies outgoing CO line calls for accounting and billing purposes, appended to SMDR records.

ARS (Automatic Route Selection)

Automatically selects different telephone carriers for calls to different areas to reduce costs.

Automatic Fax Transfer

Distinguishes fax calls on DISA lines and automatically transfers them to preprogrammed destinations.

Section 2 Features and Configurations—B

BGM (Background Music)

Allows PT users to listen to background music (BGM) through the built-in speaker while on-hook and idle.

Section 3 Features and Configurations—C

Caller ID

Receives Caller ID information (name/number) from CO lines, displays it, and logs it for call management.

Call Hold

Allows extension users to place calls on hold, with options for regular or exclusive retrieval.

Call Transfer

Enables transferring calls to another extension or an outside party, with or without announcement.

CALL WAITING FEATURES

Informs a busy extension user of another incoming call, allowing them to answer or place the current call on hold.

CO Line Access

Provides three methods to access a CO line: Idle Line Access, Trunk Group Access, and S-CO Line Access.

Conference

Allows establishing conference calls by adding parties to existing conversations, supporting three-party through eight-party calls.

COS (Class of Service)

Controls extension user behavior and privileges by assigning them to a Class of Service (COS).

CTI (Computer Telephony Integration)

Connects computers to the PBX for advanced features like caller ID display and CTI applications.

Section 4 Features and Configurations—D

Data Line Security

Protects communication from signals like Call Waiting, Hold Recall, and Executive Busy Override for secure data transmission.

DID (Direct Inward Dialing)

Directs calls on DID lines to preprogrammed destinations based on the dialed DID number.

DIL (Direct In Line)

Directs incoming CO line calls to preprogrammed destinations based on the CO line carrying the call.

DISA (Direct Inward System Access)

Allows outside callers to access PBX features as an SLT extension user via a DISA floating extension number.

Display Information

Proprietary telephones (PTs) display call information like caller ID, extension status, and dialed numbers.

DND (Do Not Disturb)

Prevents calls from arriving at an extension, redirecting them to another extension or operator.

Section 5 Features and Configurations—E

EFA (External Feature Access)

Allows extension users to perform features outside the PBX, such as telephone company transfer services.

Emergency Call

Enables dialing preprogrammed emergency numbers regardless of extension restrictions.

Executive Busy Override

Allows an extension user to interrupt an existing call to establish a three-party conference call.

Extension Dial Lock

Allows an extension user to change the Toll Restriction (TRS) level to prevent inappropriate CO line calls.

Extension PIN (Personal Identification Number)

Assigns a personal identification number (PIN) for features like LCS, Walking COS, and remote access.

External Relay

Allows the PBX to control external devices like alarms by turning external device relays on and off.

External Sensor

Connects external sensing devices (alarms, smoke detectors) to the PBX, triggering calls to a preset destination.

Section 6 Features and Configurations—F

Fixed Buttons

Describes the various feature buttons and Line Access buttons found on Proprietary Telephones (PTs) and DSS Consoles.

Flash/Recall/Terminate

Allows disconnecting a call and originating another without hanging up, or sending a flash/recall signal to external features.

Flexible Buttons

Enables customization of flexible buttons and programmable feature (PF) buttons on PTs, Key Modules, and PSs for various functions.

Flexible Numbering/Fixed Numbering

Defines numbering plans for extension numbers and feature numbers, allowing customization for ease of use.

Floating Extension

Assigns virtual extension numbers to resources for easy access, used for incoming calls or as destinations.

FWD (Call Forwarding)

Forwards calls to preset destinations based on call type (All Calls, Busy, No Answer, Busy/No Answer).

Section 7 Features and Configurations—G

GROUP FEATURES

This PBX supports various types of groups: Trunk Group, Extension User Group, Call Pickup Group, Paging Group, Idle Extension Hunting Group, Incoming Call Distribution Group, VM Group, PS Ring Group.

Section 8 Features and Configurations—H

Hands-free Answerback

Allows PT users to talk to callers without lifting the handset by establishing a hands-free conversation.

Headset Operation

Supports headset-compatible PTs for hands-free talking and operating without lifting the handset.

HOSPITALITY FEATURES

Provides features supporting hotel environments, like Room Status Control and Remote Wake-up Call.

Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Allows a PBX installed behind a host PBX to access the telephone company through the host PBX.

Hot Line

Allows an extension user to make an outgoing call by simply going off-hook after storing a number.

Section 9 Features and Configurations—I

ICD GROUP FEATURES

Covers features for Incoming Call Distribution groups, including distribution methods, queuing, VIP calls, and overflow.

Idle Extension Hunting

Redirects incoming calls to an idle member of the same hunting group when the called extension is busy or in DND mode.

INCOMING CALL FEATURES

Describes how CO lines function as public or private lines, and features available based on networking type.

Intercept Routing

Redirects calls to a preprogrammed destination when the original destination cannot answer.

Intercom Call

Allows an extension user to call another extension user.

Internal Call Block

Restricts internal calls based on the Class of Service (COS) assigned to the caller and called party.

IP-PT (IP Proprietary Telephone)

Supports IP proprietary telephones (IP-PTs) connected via LAN, functioning like normal PTs.

ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES

Describes ISDN features for digital voice, data, and image transmission over ISDN lines.

Section 10 Features and Configurations—L

LED Indication

Explains the meaning of various light patterns on Message/Ringer Lamp and buttons to indicate line status.

Line Preference—Incoming

Allows PT users to select the method for answering incoming calls from three line preferences.

Line Preference—Outgoing

Allows PT users to select the preferred method for seizing a line when going off-hook.

Local Alarm Information

Provides information on PBX errors displayed on the PT's System Alarm button.

Section 11 Features and Configurations—M

Manager Features

Details features accessible by manager extensions, including password management, remote settings, and OGM recording.

MEMORY DIALING FEATURES

Allows users to store and dial frequently used numbers easily via One-touch Dialing, Speed Dialing, and Last Number Redial.

Message Waiting

Notifies extension users of missed calls or waiting messages via a lit button or lamp.

Music on Hold

Allows playing music or tones to parties on hold, with options for internal, external, or tone audio sources.

Mute

Enables users to disable their microphone during a conversation for private consultation.

Section 12 Features and Configurations—O

Off-hook Monitor

Allows PT users to let others listen to their conversation through the built-in speaker.

OGM (Outgoing Message)

Enables manager extensions to record outgoing messages for features like DISA, Queuing, and Timed Reminder.

OHCA (Off-hook Call Announcement)

Allows an extension user to talk with a busy extension through the built-in speaker and microphone.

One-touch Dialing

Enables users to make calls or access features with a single button press by storing numbers or feature codes.

Operator Features

Allows any extension or ICD group to be designated as a PBX operator or tenant operator.

Section 13 Features and Configurations—P

Paging

Allows users to make voice announcements to multiple people simultaneously via PT speakers or external pagers.

Paralleled Telephone

Enables connecting multiple telephones to a single extension port, increasing the number of connected telephones.

Password Security

Requires system passwords for accessing programming functions to maintain security.

Pause Insertion

Inserts a programmed pause time between dialed digits for accessing features or specific codes.

PC Console/PC Phone

Integrates PBX features with PCs for advanced call control, contact management, and voice memos.

PC Programming

Allows detailed programming, diagnosis, and data management of the PBX using Maintenance Console software via PC.

PDN (Primary Directory Number)/SDN (Secondary Directory Number) Extension

Facilitates boss-secretary communication by allowing secretaries to monitor and manage the boss's calls.

Power Failure Transfer

Automatically connects SLTs to specific CO lines for making calls during a power failure.

Predialing

Allows users to check and correct a number on-hook before initiating the call off-hook.

Printing Message

Enables selecting preprogrammed messages for output on SMDR, useful for employee work records.

Privacy Release

Allows suspending Automatic Privacy for CO line calls to establish a three-party call.

PRIVATE NETWORK FEATURES

Supports private network communications using TIE lines and QSIG/VoIP protocols for inter-PBX connectivity.

Private Network Features—Centralized Voice Mail

Allows multiple PBXs in a network to share a VPS for voice mail services, including message waiting notifications.

Private Network Features—NDSS (Network Direct Station Selection)

Enables monitoring extension status and making/transferring calls with one touch across networked PBXs.

Private Network Features—Network ICD Group

Allows ICD groups to include destinations at other PBXs in a private network, assigning virtual PSs as members.

Private Network Features—PS Roaming by Network ICD Group

Enables a PS to be registered to multiple PBXs, allowing calls to ring simultaneously across the network.

PRIVATE NETWORK FEATURES—QSIG

Provides enhanced PBX features in a private network using ISDN (Q.931) and QSIG protocols.

Private Network Features—QSIG—CCBS (Completion of Calls to Busy Subscriber)

Allows users to receive callback ringing when a busy called party on the QSIG network becomes free.

Private Network Features—QSIG—CF (Call Forwarding)

Forwards calls to a destination extension in another PBX within the QSIG network.

Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/CONP (Calling/Connected Name Identification Presentation)

Sends caller/answered party's number and name to the QSIG network for display on the called party's telephone.

Private Network Features—QSIG—CT (Call Transfer)

Transfers calls to a destination extension in another PBX within the QSIG network.

Private Network Features—VoIP (Voice over Internet Protocol)

Connects PBXs via a private IP network, sending voice signals as IP packets (VoIP).

PS Connection

Allows Panasonic portable stations (PSs) to access PBX features wirelessly, with registration and PIN security.

PS Directory

Enables PS users to make calls or access PBX features using stored information.

PS Feature Buttons

Customizes PS buttons to provide access to PBX features, similar to PT flexible buttons.

PS Ring Group

Allows multiple PSs to receive group calls simultaneously using a single cell station (CS) channel.

PT Programming

Allows users to customize PBX or extension settings via proprietary telephone (PT) using Personal, System, or Manager Programming.

Section 14 Features and Configurations—Q

Quick Dialing

Enables easy call access by storing numbers (extension, telephone, feature) for one-touch dialing.

Quick Setup

Guides users through initial PBX parameter programming using Maintenance Console software.

Section 15 Features and Configurations—R

Redial, Last Number

Automatically saves the last dialed external number for redialing and logs outgoing CO calls.

Ring Tone Pattern Selection

Allows selection of different ring tone patterns for incoming calls based on type and feature.

Room Status Control

Enables hotel operators to view and change the Check-in/Check-out/Cleaned-up status of guest room extensions.

Section 16 Features and Configurations—S

SMDR (Station Message Detail Recording)

Automatically logs detailed call information per extension, including CO line calls, intercom calls, and log-in/log-out status.

Special Carrier Access Code

Assigns a code required to use specific telephone carriers for CO line calls when ARS is not used.

Speed Dialing, Personal

Allows extension users to store and make calls using abbreviated dialing via Personal Speed Dialing.

Speed Dialing, System

Stores frequently dialed numbers in the PBX as System Speed Dialing numbers for abbreviated dialing.

SVM (Simplified Voice Message)

Provides answering machine features by installing an optional SVM/ESVM card, allowing personal greetings and message storage.

Section 17 Features and Configurations—T

T1 Line Service

Carries twenty-four 64 kbps voice channels at 1.5 Mbps, usable as public or private lines.

TAFAS (Trunk Answer From Any Station)

Sends a ring tone through an external pager when an incoming call is received, allowing any extension user to answer.

Tenant Service

Provides cost-effective PBX services to different offices or companies in the same building using a single PBX.

Timed Reminder

Allows presetting extensions to ring at specific times for wake-up calls or reminders.

Time Service

Determines how PBX features function based on different times of day (day, lunch, break, night) via Time Tables.

TRS (Toll Restriction)

Prohibits extension users from making certain CO line calls based on Class of Service (COS) assignments.

Section 18 Features and Configurations—U

Upgrading the Software

Allows uploading software from a PC to upgrade PBX functions, system data, and language data.

Section 19 Features and Configurations—V

Verification Code Entry

Allows users to enter verification codes to change Toll Restriction (TRS) levels or identify calls for accounting.

Virtual PS

Assigns temporary extension numbers for portable stations (PSs) to access PBX features remotely.

Voice Mail (VM) Group

Groups extension ports to form a VM group, acting as a destination for redirected or incoming calls.

Voice Mail DPT (Digital) Integration

Integrates Panasonic VPS with DPT ports for features like automatic mailbox creation and call redirection.

Voice Mail DTMF Integration

Enables PBX and VPS to exchange commands using DTMF signals for answering service modes and status.

Section 20 Features and Configurations—W

Walking COS

Allows users to make calls using another extension's Class of Service (COS) and TRS level via PIN entry.

Walking Extension

Enables trading extension settings (number, COS, memory) with another extension.

Whisper OHCA

Allows an extension user to speak to a busy extension through the handset without the other party hearing.

Wireless XDP Parallel Mode

Allows a portable station (PS) to be used in parallel with a wired telephone, sharing the extension number and settings.

Section 21 Appendix

Capacity of System Resources

Provides a table detailing the maximum capacity of various PBX features and resources across different models.

Exclusive Features Table

Lists features that are available only for specific PBX models (KX-TDA50, KX-TDA100/200, KX-TDA600).

Tones/Ring Tones

Illustrates default tone patterns for confirmation, dial, busy, reorder, ringback, and DND tones.

Revision History

Lists new and changed contents for different software file versions.

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