Troubleshooting guide
Before requesting service, make the following checks. If you are
in
doubt
about some
of
the check points,
or
if
the solutions indicated
in
the
following guide do not solve the problem, refer to "Customer Services
Directory (United States and Puerto Rico)" on page 36
if
you reside
in
the
U.S.A. or Puerto Rico,
or
refer to "Product information" on page
31
if you
reside
in
Canada.
In
other areas, consult your dealer.
Power
No power.
Insert the AC power supply cord securely.
(Q
11)
The
unit
is automatically
switched
to
standby
mode.
The Sleep timer was working and had reached the set time limit.
(Q
38)
Unit
displays
The
display
is dark.
Select "BRIGHT' in "FL DIMMER" in the OTHERS menu.
(Q
29)
"NOPLAY"
• You inserted a disc the unit cannot play; insert one it can. (Q 30)
• You inserted a blank disc.
•
You
inserted a disc that has not been finalized.
"NODISC"
• You have not inserted a disc; insert one.
• You have not inserted the disc correctly; insert it correctly.
(Q
18)
"IPOD OVER CURRENT ERROR"
The iPod is drawing too much power. Remove the iPod, and turn the unit
off and on again.
"F61"
Check and correct the speaker cable connections.
If
this
does
not fix the
problem, consult the dealer.
(Q
6,
8)
"F76"
There is a power supply problem. Consult the dealer.
"DVD U11"
Disc may be dirty. Wipe it clean.
(Q
31)
"ERROR"
Incorrect operation performed. Read the instructions and try again.
"DVDHDD"
"DVD
FDDD"
o stands for a number.
• Trouble may have occurred. The numbers following "H" and "F" depend
on the status
of
the unit. Turn the unit off and then back on.
Alternatively, turn the unit off, disconnect the AC power supply cord, and
then reconnect
it.
•
If
the service numbers fail to clear, note the service number and contact
a qualified service person.
"
~
" is flashing
or
does
not
light
• There is no link between the main unit and the wireless system. Check
that the wireless system is plugged into the household AC outlet and is
turned on.
(Q
11)
• Ensure that the digital transmitter is fully inserted into the slot
of
the
main unit.
(Q
8)
"LOADING"
• The iPod is not ready. Wait for this display to disappear.
• Disconnect the iPod, and then reconnect it firmly.
(Q
26)
"NOMIC"
The Auto speaker setup microphone is not inserted. Check whether the
Auto speaker setup microphone is plugged in properly into the SETUP
MICjack
"NOISY"
Excessive ambient noise
in
the room. Perform the setup again and keep
quiet during the Auto speaker setup.
General operation
No
response when any
buttons
are pressed.
• This unit cannot play discs other than the ones listed in these operating
instructions.
(Q
30)
• The unit may not be operating properly due to lightning, static electricity
or some other external factor. Turn the unit
off
and then back on.
Alternatively, turn the unit off, disconnect the AC power supply cord, and
then reconnect it.
• Condensation has formed.
wait
1 to 2 hours for it to evaporate.
No response when remote
control
buttons
are pressed.
• Check that the batteries are installed correctly.
(Q
11)
• The batteries are depleted. Replace them with new ones.
(Q
11)
• Aim the remote control
at
the remote control signal sensor and operate.
(Q
39)
Other
products
respond
to
the remote control.
Change the remote control operating mode.
(Q
38)
Cannot play DVDs.
CD Mode is on. Press and hold
[-eD
MODE) to turn CD Mode off.
(Q
20)
No
picture
or
sound.
• Check the video
or
speaker connection.
(Q
6,
8,
9)
• Check the power
or
input setting
of
the connected equipment and the
main unit.
• Check that the disc has something recorded on
it.
You have
forgotten
your
ratings
password.
Reset all the settings to Factory Preset.
While stopped and
"DVD/CD" is the source, press and hold
[_j
(Stop) on
the main unit and [;;;10] on the remote control until "INITIALIZED"
disappears from the
TV.
Turn the unit off and on again.
All settings will retum to the default values.
(This does not work during program and random modes, or when setup
menu
or
START menu is displayed.)
Some characters are
not
displayed correctly.
Characters other than English alphabet and Arabic numerals may not be
displayed correctly.
The VIERA
Link
"HDAVI
Control"
function
does
not
respond.
Depending on the condition
of
this unit or the connected equipment, it
may be necessary to repeat the same operation so that the function can
work correctly.
(Q
24)
"U70D"
o stands for a number. (The actual number following "U70" will depend on
the state
of
the main unit.)
• The HDMI connection acts unusually.
- The connected equipment is not HDMI-compatible.
- Please use HDMI cables that have the
HDMIIogo
(as shown on the
cover).
- The HDMI cable
is
too long.
- The HDMI cable is damaged.
"REMOTE
1"
or
"REMOTE
2"
Match the modes on the main unit and remote control. Depending on the
N number being displayed ("1" or "2"), press and hold [OK) and the
~
corresponding numbered button ([1)
or
[2]) for at least 2 seconds.
(Q
38)
o
Cl:
-
The
setting
you
made
in
"TV
ASPECT"
(~
28, VIDEO menu)
or
"LANGUAGE"
(~
29, DISPLAY menu)
does
not
work.
• The settings for "TV
ASPECT'"
and "LANGUAGE"·2 will automatically
follow the information from the
TV.
(~
12, Smart setup settings)
.1
When using VIERA Link "HDAVI Control" with "HDAVI Control 3
or
later" compatible TV
.2 When using VIERA Link "HDAVI Control" with "HDAVI Control 2
or
later" compatible TV
Disc trays
Disc tray(s)
cannot
open.
"CHGR ERR" is displayed.
Press
[<!>j
to release the jammed tray(s) as the unit will switch off.
Disconnect the AC power supply cord, and then reconnect it. Turn the unit
on again and the tray will initialize to the previous tray condition.
If
this still
does not fix the problem, please consult the dealer.
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