Panasonic WV-SPN311 - Troubleshooting

17
Before asking for repairs, check the symptoms with the following table.
Contactyourdealerifaproblemcannotbesolvedevenaftercheckingandtryingthesolutioninthe
tableoraproblemisnotdescribedbelow.
Symptom Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
•ArethePoEdeviceandthenetworkconnectorcon-
nectedusingaLANcable(category5orbetter)?
 
Checkwhethertheconnectionisappropriatelyestablished.
•DependingonthePoEdevice,thepowersupplywill
stopwhenthedemandedpowerexceedsitstotal
powerlimitforallPoEports.
 RefertotheoperatinginstructionsofthePoEdevice
inuse.
•Whenconnectingbothofthe12VDCpowersupply
andthePoEdeviceforpowersupply,thenetwork
connectionmaynotbeestablished.
 TurndownthepowersupplyfromthePoEdevice.
Installation
Guide
When using DC power supply
•Isthe12VDCpowercableplug(accessory)firmly
insertedintothe12VDCpowerterminalsofthe
camera?
 Confirmthepowerplugisfirmlyconnected.
•IstheACadaptorinusecompliantwiththe
Specifications?
 ChecktheSpecificationsregardingACadaptor.
The LINK indicator
does not light in
orange even when
the network cable is
connected to the
camera.
•IstheLANcableconnectedappropriately?
 ConnecttheLANcableappropriately.
•Isthehuborrouterconnectedtothecameraoperat-
ingappropriately?
 
Checkifthehuborrouterinuseisoperatingappropriately.
•Isn'ttheLANcableconnectedtothecamerabroken?
 Replacethecablewithanotherone.
Installation
Guide
SD ERROR/ABF indi-
cator lights red or
blinks red
SPN311
SD ERROR/F.A. indi-
cator lights red or
blinks red
SPN310
•Isn’tthewriteprotectswitchoftheinsertedSDmem-
orycardsetto“LOCK”?
 UnlockthewriteprotectswitchoftheSDmemory
card.
•Hasn'ttheinsertedSDmemorycardbeenformatted
onaPC?
 UseanSDmemorycardformattedonthecamera.
 OrinstallthesoftwaretoformattheSDmemorycard
onthePC.Refertoourwebsite
(http://security.panasonic.com/pss/security/support/
info.html)forfurtherinformationaboutthesupported
software.
•Isn'ttheinsertedSDmemorycardfaulty?
 Replacethecardwithanormalone.
Operating
Instructions
(includedin
the
CD-ROM)
Troubleshooting