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The back of the
printout is dirty
• The transfer roller inside the printer is
dirty.
• The transfer voltage inside the printer
is abnormal.
• Clean or replace toner cartridge
• Clean the internal transfer part of
the printer.
• Toner cartridge is improperly installed.
• Inner damage of toner cartridge.
• Abnormal internal charging of machine
or the toner cartridge is not charged.
• If all-black image appear when
copying and scanning, maybe it is
scanning exposure, and the cover on
the manuscript is not properly closed.
• The scanner is damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
• Please close the cover on the
manuscript, and then carry out
copying and scanning.
The toner does not
adhere to the paper
• The print media that does not meet
usage specification is used. For
example, the media is damp or too
rough.
• The inside of the printer is dirty.
• Toner cartridge is damaged.
• The parts inside the printer are
damaged.
• Please use printing medium within
the specification scope, and use
manual feed tray for printing in case
of special medium.
• Clean the inside of the printer.
• It is suggested to replace the
original toner cartridge.
• The toner cartridge is not installed
correctly.
• The toner cartridge may be damaged.
• The parts inside the printer are
damaged.
• Install ink cartridge correctly.
• It is suggested to replace the
original toner cartridge.
• Failures above can be improved by cleaning or replacing toner cartridge. Please
contact customer services center if the problem can still not be solved.
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