Pantum BM5100FDW Series User Manual

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failure in copying or
scanning with the ADF.
scanning again.
Note:
• If the problem remains, please contact Pantum Customer Service.
14.4. Common Troubleshooting
14.4.1. Common Trouble
Trouble
Type
Fault
phenomenon
Cause
Solution
Problems in
printing
Poor print quality
See 14.4.2 Image Defects.
See 14.4.2 Image Defects.
Problems in
copying
Failed to copy
The scanner is damaged.
Please contact Pantum Customer
Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty
or damaged.
• Clean the scanner.
• It is suggested to replace the
original toner cartridge.
Problems
with the
Printer
The printer does
not work
• Power cord of the device is
not properly connected.
The cable between the
computer and the printer is
not connected properly.
Error in specifying the print
port.
The printer is offline and
User Guide of Printer is
checked.
The printer has not
recovered from an internal
error, such as a paper jam,
paper empty, etc.
• Driver program of printer is
not installed correctly.
• The LCD screen prompts
error messages.
• Ensure proper connection of the
power cord.
• Please disconnect the printer
cable and then connect it again.
• Please check printer settings of
the Windows to make sure the
printing job could be sent to the
correct port. If the computer is
equipped with several ports, please
be sure to connect the printer to the
correct port.
• Please make sure the printer is
online without any abnormality.
• Please remove errors to make the
printer return to normal.
• Please uninstall and then reinstall
the printer driver.
Online printing
does not work
The cable between the
computer and the printer is
not connected properly.
Driver program of printer is
not installed correctly.
• Printer internal failure.
• Please disconnect the printer
cable and then connect it again.
• Please uninstall and then reinstall
the printer driver.

Pantum BM5100FDW Series Specifications

General

Print Technology	Laser
Duplex Printing	Automatic
Connectivity	USB 2.0, Ethernet, Wi-Fi
Max. Monthly Duty Cycle	80, 000 pages
Output Capacity	150 sheets
ADF Capacity	50 sheets
Fax Function	Yes
Memory	512 MB
Functions	Print, copy, scan, fax
Operating System Compatibility	Windows, macOS, Linux
Print Speed	40 ppm
Print Resolution	1200 x 1200 dpi
Mobile Printing	AirPrint, Mopria, Pantum App
Input Capacity	250 sheets
Scanner Type	Flatbed, ADF
Scan Resolution	1200 x 1200 dpi
Copy Speed	40 cpm
Media Types Supported	Plain paper, envelopes, labels
Media Sizes Supported	A4, A5, A6, B5, Letter, Legal