9. Troubleshooting
Invalid Terminal Config
Should the A35 terminal display ‘invalid terminal config’ on screen (either out of the box
or after the initial configuration and use).
Solution is to perform a TMS Call from the integra menu on the device, by following the
below steps.
1. Press and HOLD the ‘Planet’ logo in the middle of the top bar until prompted to
enter a password.
2. Enter 12357896
3. Enter CONFIG
4. Enter UPDATE
5. Enter CONFIG
6. ENTER GREEN OK TO CONFIRM TID
7. Wait for the config to process ‘Please wait’ > CONFIG successful > app will restart
8. The device will restart, and the screen should show the TID and main menu.
Invalid terminal config
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