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PAX S920 User Manual

PAX S920
163 pages
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20180917 v1.00
USER MANUAL V1.0
S920 Retail User Manual
Date: 2018-09-17
Version: 1.00

Table of Contents

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PAX S920 Specifications

General IconGeneral
BrandPAX
ModelS920
CategoryPayment Terminal
LanguageEnglish

Summary

Preface

Introduction

Purpose

Describes transaction functions for the retail market and potential differences in custom applications.

Supported Devices

Identifies the PAX S920 mobile point of sale payment terminal as the supported device.

Intended Audience

Manual is for point of sale clerks needing a portable terminal.

Abbreviations

Lists and defines abbreviations used in the manual.

PAX S920 Terminal Overview

Key Definitions

Provides a brief description of the keys on the S920 keypad.

Screen and Keypad Layout

Illustrates the S920 terminal screen and keypad layout.

Idle Screen

Status Indicators

Loading Application and Accessing Manual Settings

Loading an Application

Instructions and environment for downloading an application to the terminal.

Accessing Menu Options

Retail Environment Manual Settings

Main Menu Options

Overview of seven options in the Main Menu, including System Config, Module Test, etc.

System Configuration Options

System Setting

Terminal Media Settings

Terminal Wireless Settings

Terminal Wi-Fi Settings

XCB Service Configuration

System Reset Configuration

Remote Load Functionality

Log Saving Options

Terminal Power Saving Settings

Auto U-Disk Load Function

Terminal Module Testing

U-Disk File Loading

Terminal Information Display

System Report Export

PED Key Injection Operations

Terminal Security Information

Retail Environment Manual Operations

Function Menu Operations

Accesses nine options via FUNC key: Report, Batch, Review, Find, Counter Tip, Reprint, Void, Return, Tip Report.

Report Generation

Batch Close and Funding

Transaction Review

Find Transaction by Card

Counter Tip Process

Receipt Reprint Options

Transaction Void Process

Transaction Return Process

Tip Reporting

Retail Transaction Processing

Retail Transaction Overview

Defines retail financial transactions and lists types of legal tender used.

Retail Transaction Types

Details transaction types like Sale, Auth, Return, Void, Debit, Credit, EBT, and Gift.

Manual Card Number Entry

Credit Card Transactions

Credit Sale Process

Allows cardholders to charge amounts on credit for goods or services.

Credit Forced Sale Process

Credit Return Process

Credit Authorization (AUTH)

Credit Post-Authorization (POSTAUTH)

Credit Void Process

Credit Balance Inquiry

Credit Card Tokenization

Debit Card Transactions

Debit Sale Process

Withdraws funds immediately; requires customer presence; manual entry not allowed.

Debit Return Process

Debit Balance Inquiry

Debit Void Process

EBT Card Transactions

EBT Sale Process

Processes EBT Food Stamp or Cash Benefit sales via swipe or manual entry.

EBT Return Process

EBT Withdrawal Process

EBT Balance Inquiry

EBT Void Process

Gift Card Transactions

Gift Card Sale Process

Processes gift card sales via swipe or manual entry.

Gift Card Return Process

Gift Card Add Value

Gift Card Activation Process

Gift Card Unload Process

Gift Card Balance Inquiry

Gift Card Void Process

Gift Card Deactivation Process

Gift Card Issue Process

Gift Card Cashout Process

Troubleshooting Guide

General Troubleshooting Steps

General advice before requesting service; simple checks to resolve issues.

Terminal Serial Number Location

Describes the location and format of the terminal's serial number.

User Password Recovery

Procedure to reload parameters if the user password is forgotten or lost.

Terminal Locked Device Reset

Steps to reset a locked terminal when keys have no effect.

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