PAX S920 - Troubleshooting Guide; General Troubleshooting Steps; Terminal Serial Number Location; User Password Recovery

151
USER MANUAL V1.0
PAXSTORE Customer Support
PAXSTORE-support@pax.us
(877) 859-0099
www.pax.us
20180917 v1.00
Appendix A. Troubleshooting
This section briefly describes how to trouble shoot issues that may arise during normal operation of the
S920 Terminal.
A.1 General Troubleshooting
Review the following sections for possible issues and causes before requesting service for the terminal.
A few simple checks may solve the specific problem and restore proper operation. If you are unable to
resolve the issue after reviewing the list and performing the tasks, contact your technical support help
desk.
A.1.1 Serial Number Location
The serial number is located on a white label on the bottom of the terminal. The serial number is located
under the bar code. The serial number begins with S/N followed by 8 digits.
Example: S/N:xxxxxxxx
NOTE
There is another label on the back of the terminal that
has a barcode. This is the LAN MAC ID. You do not need
to worry about this label.
A.1.2 User Password Forgotten or Lost
If the user has forgotten or lost their password, reload the parameters to the terminal.
A.1.3 Terminal Appears Locked
If the terminal appears to be locked and pressing the enter key has no effect, the terminal needs to be
reset.
To reset the terminal, perform the following tasks.
1. Remove (unplug) the power supply from the terminal.
2. Turn off the terminal. Wait two minutes.
3. Plug the terminal back in to its power supply.
4. Turn the terminal back on. The terminal is now reset.
NOTE
If the terminal does not reset, contact your technical
support help desk.