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How to remove all users and passwords without a full factory reset – UPStart
method
If the Gateway contains a reset password then you can remove all users and password using UPStart.
Start UPStart and press the Configure button in the Powerline Interface panel in the Network category.
Attempt to connect once more and when that connection fails a Password Reset button will then be
available.
After pressing "Password Reset" a popup requests for you to enter the reset password. The Reset
password should be found on a sticker on the Gateway if it was programmed by PCS at the factory. If
the reset password was added by you after a factory reset or firmware upgrade hopefully you recorded
it someplace as was suggested.
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