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Grill will not achieve
or maintain stable
temperature
Insufficient air flow through
burn pot
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and
air intake is not blocked. Follow Care and Maintenance instructions if dirty.
Check auger motor to confirm operation, and ensure there is no blockage
in the auger tube. Once all the above steps have been done, start the grill,
set temperature to SMOKE and wait for 10 minutes. Check that the flame
produced is bright and vibrant.
Lack of fuel, poor fuel
quality, obstruction in feed
system
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of wood pellets be poor, or the length of the pellets too long, this
may cause an obstruction in the feed system. Remove pellets and follow Care
and Maintenance instructions.
Grill probe Check status of Grill Probe. Follow Care and Maintenance instructions if dirty.
Contact Customer Care for a replacement part if damaged.
Grill produces excess or
discolored smoke, food is
discolored from smoke
Grease build-up Check exhaust holes along the back of the grill barrel to ensure they are not
blocked. Follow Care and Maintenance instructions.
Wood pellet quality Remove moist wood pellets from hopper. Follow Care and Maintenance
instructions to clean out. Replace with dry wood pellets.
Burn pot is blocked Clear burn pot for moist wood pellets. Follow Auger Priming Procedure.
Insufficient air intake for fan Check fan. Ensure it is clean, working properly and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
Frequent flare-ups Cooking temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep
the temperature under 176°C / 350°F when cooking highly greasy food.
Grease build-up on cooking
components
Follow Care and Maintenance instructions.
"Err" error code with
(Auger) Icon
Loose wire connection
between the auger and
control board
Open the Access Panel, follow the Electrical Wire Diagram to disconnect the
Auger wire from the control board and reconnect. Press the power button to
confirm the error has cleared. If not, call Customer Care for assistance.
Auger motor is jammed Remove cooking components from the main barrel. Press the Power Button
to turn the unit on, turn Temperature Control Dial to SMOKE, and inspect the
auger feed system. Visually confirm that the auger is dropping pellets into the
burn pot. If not operating properly, call Customer Care for assistance.
Auger is damaged Call Customer Care for assistance.
"Err" error code with
(Igniter) Icon
Igniter wire has a loose
connection
Open the Access Panel, follow the Electrical Wire Diagram to disconnect the
Igniter wire from the control board and reconnect. Press the power button to
confirm the error has cleared. If not, call Customer Care for assistance.
Igniter failure Igniter needs to be replaced. Contact Customer Care for replacement part.
"Err" error code with
(Fan) Icon
Fan wire has a loose
connection
Open the Access Panel, follow the Electrical Wire Diagram to disconnect the
Fan wire from the control board and reconnect. Press the power button to
confirm the error has cleared. If not, call Customer Care for assistance.
Fan failure Remove the Access Panel to confirm the fan is turning and there are no dents
or obstructions. Contact Customer Care for replacement part.
"Err" error code with "No
Pellet" Icon
Lack of fuel or poor fuel
quality
Check hopper to check that fuel level is sufficient and replenish if low. Should
the quality of wood pellets be poor, or the length of the pellets too long, this
may cause an obstruction in the feed system. Remove pellets and follow Care
and Maintenance instructions.
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