Pitney Bowes SendKit PB-SP100

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Summary

Introduction to SendKit Installation

Using Your SendKit Equipment

Guidance on how to use your SendKit setup or standalone printer or scale.

Troubleshooting and Safety Information

References to sections covering troubleshooting and safety guidelines.

PB-SP100 Printer Installation via USB Connection

Opening the Box and Unpacking

Diagrams and explanations of items found in the box, including power cable selection for your region.

Signing into SendPro

Instructions for signing into SendPro using the link provided in the welcome email.

Connecting the Printer Power Cord

Steps to connect the power cord and adapter to the printer and switch it on.

Printer Ready Status

Guidance on confirming the printer is ready after power connection.

Aligning the Label Roll

Procedure to press the feed/cancel button and tear off the correctly dispensed label.

Connecting the Printer USB Cable

How to connect the printer to your computer using the USB cable.

Manually Download Printer Driver

Steps to visit a URL, download, and install the printer driver manually.

Set Stock and Print Test Label

Instructions to search for printers, manage settings, and print a test label.

PB-SP100 Printer Installation via Network Connection

Opening the Box and Unpacking

Diagrams and explanations of items found in the box, including power cable selection.

Signing into SendPro

Instructions for signing into SendPro using the welcome email link.

Connecting the Printer

Steps to connect the network cable to the printer and network socket.

Printer Ready Status

Guidance on confirming the printer is ready after power connection.

Aligning the Label Roll

Procedure to press the feed/cancel button and tear off the correctly dispensed label.

Printing a System Report

Instructions to print a system report to obtain the printer's IP address.

Downloading and Installing Printer Driver

Steps to download and install the network printer driver.

Set Up the Printer

Instructions to search for printers, manage settings, and configure the printer.

Test Print

Steps to perform a test print to verify the printer is working correctly.

SL-397-D Scale Installation

Signing into SendPro

Instructions for signing into SendPro using the welcome email link.

Connecting Your Scale

Steps to place, connect, and set the scale mode (Kg).

Downloading the Scale Utility

Steps to download and install the SendPro® Scale Utility for Windows.

Using Your Equipment

Creating and Printing Shipping Labels

Guidance on creating and printing shipping labels.

Managing Users and Account Settings

Information on managing users, changing passwords, and viewing history.

Transaction Limits and Shipment Search

Details on maximum transaction limits and how to search for shipments.

Carrier Services and Packaging Information

Information on carrier services and packaging, including weight restrictions.

Troubleshooting Common Issues

Printer Printing Issues

Troubleshooting common printing problems like quality, alignment, jams, and LED lights.

Labels Printing Too Small

Solutions for labels printing too small due to incorrect paper size settings.

Missing Text or Images on Labels

Troubleshooting missing text or images on labels, possibly due to Adobe Reader or driver issues.

Solid Red Light on Printer

Steps to resolve a solid red light on the printer, including rebooting and sensor calibration.

Scale Troubleshooting and Calibration

Scale Icon Issues

Troubleshooting grayed out or non-updating scale icons, including compatibility and connection checks.

Recalibrating Scale for Zero Value

Steps to re-zero the scale if it displays a negative weight or fluctuates.

Safety Precautions for Equipment Use

General Safety Instructions

Follow normal safety precautions for office equipment and read all instructions carefully.

Power Cord and Adapter Safety

Guidelines for safe use of power cords, adapters, and proper grounding of wall outlets.

Electrical Safety and Fire Risk

Warnings against disassembling the unit and risks associated with power adapters and modifications.

Safe Operation and Handling

Advice on keeping body parts away from moving parts and preventing overheating.

Product Specifications and Compliance

Product Details and Requirements

Details on product type, model, power requirements, sound level, and operating temperature.

Compliance and Certification Information

Information on CE certification and compliance with European Union Directives.

The Pitney Bowes PB-SP100 is a direct thermal label printer designed for shipping and mailing postage management, available as part of various kits or as a standalone unit. It can be connected to a computer via USB or a network connection, and it is compatible with Windows and Mac operating systems. For Mac installations, users are directed to the Pitney Bowes Support site. The printer is often bundled with the SL-397-D scale in a SendKit package, though it can also be purchased separately.

Function Description:

The PB-SP100 printer is used to print shipping labels, integrating with the SendPro® online platform for postage management. It allows users to create and print shipping labels, manage users, change login credentials, view history, export history reports, set maximum transaction limits, and search for shipments. The printer supports continuous label stock and is designed for ease of use in an office environment. When used with the SL-397-D scale, it provides a comprehensive solution for weighing packages and printing corresponding labels.

Important Technical Specifications:

Product Type: Direct Thermal Label Printer
Model: PB-SP100
Power Requirements: 100-240 VAC, 50/60 Hz, 1.5 A
Sound Level: < 70 dba Operating
Temperature: 32-104°F (0-40°C)
Connectivity: USB and Network (Ethernet)
Label Size Support: 4 x 6 inches (101.6 mm x 152.4 mm) for labels, with options to adjust default label printing settings for other sizes.
Compliance: Certified to comply with all applicable Directives of the European Union (CE marked) and designed to work on all Pan-European Telecommunication Networks.
Scale Compatibility (with SendKit): SL-397-D scale, 70lb/30Kg USB scale.

Usage Features:

Easy Setup: The installation process is guided, covering unpacking, connecting power and data cables, signing into SendPro®, and driver installation.
Label Alignment: Features a feed/cancel button to ensure labels feed out correctly. Instructions for aligning the label roll are provided, including guidance for troubleshooting if labels do not feed properly.
Driver Installation: The printer driver can be automatically downloaded and installed when connected via USB. Manual download options are available from the Pitney Bowes support website for both USB and network installations.
Printer Settings: Users can access printer settings via Windows Search Box (Printers & scanners) to manage the device, set printing preferences, and select stock type (e.g., Continuous).
Test Print Functionality: A "Print a test page" option is available in the printer management settings to verify correct label printing after setup.
Scale Integration (SendKit): When used with the SL-397-D scale, the scale connects via USB to the computer. The SendPro® Scale Utility for Windows needs to be downloaded and installed to enable scale functionality. The scale features Zero and Mode buttons for calibration and unit selection (e.g., Kg).
Online Platform Integration: Seamless integration with the SendPro® online platform for managing shipping and mailing tasks.

Maintenance Features:

Troubleshooting Guide: The manual includes a comprehensive troubleshooting section for common issues such as poor print quality, misaligned labels, jams, flashing LED indicator lights, blank labels, labels printing too small, and missing image components or text on labels.
Printer Reboot: A basic troubleshooting step for a solid red light on the printer is to turn it off, wait one minute, and turn it back on.
Sensor Calibration: Detailed steps are provided for performing a sensor calibration if the red light persists, involving clearing media, closing the cover, pressing specific buttons, and feeding a label.
Driver Updates: Users are advised to ensure Adobe Reader and printer drivers are up to date to resolve printing issues.
Scale Calibration: Instructions for re-zeroing the SL-397-D scale if it displays a negative weight, including checking feet, ensuring a flat surface, removing items, and pressing the zero button.
Safety Guidelines: Extensive safety precautions are outlined, covering proper use of supplies, power adapter and cord handling, avoiding moving parts, clearing jams, preventing overheating, and general workplace safety.
Support Resources: Users are directed to the Pitney Bowes support website for contact details, Mac installation instructions, and information on battery installation for the scale.