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purchase is provided, or if it is past the
12-month warranty period.
Once you have acquired a RMA number,
pack the unit securely to prevent damage
in transit. If possible, use the original
packing material and box. Be sure to send
the entire product.
3. Ship prepaid and insured by way of a
traceable carrier such as United Parcel
Service (UPS), Roadway Parcel Service
(RPS), or First Class Mail to avoid loss in
transit.
4. Write the issued RMA number on the
outside of your package and send your
proof-of-purchase and description of the
problem to the following address:
PNI Corporation
5464 Skylane Boulevard, Suite A
Santa Rosa, CA 95403-1084
Type or print your name and address
where the replacement should be
delivered. After receipt of your documents
and unit, a replacement unit will be
sent to you. Please allow 2 to 3 weeks
from receipt of your returned product to
delivery of your replacement.
SERVICE AND REPLACEMENT
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