z Make sure that your Pocket PC and your desktop computer are both turned
on before establishing the connection.
z Make sure that the cable is securely plugged into the USB port on your
desktop computer. Connect the USB cable directly to your desktop
computer—do not run the cable through a USB hub.
z Make sure that the USB connection is enabled in ActiveSync on your
desktop computer. If the USB connection is already enabled, disable the
USB connection, close the Connection Settings window and then reopen and
re-enable the USB connection.
z Reset your Pocket PC before connecting the cable. (See section 7.1.) Always
disconnect your Pocket PC before you restart your desktop computer.
z Connect only one Pocket PC or personal digital assistant to your desktop
computer at a time.
Modem Connection Problems
Unable to dial out
z Do not install your Pocket PC in the cradle. You cannot dial out if your
Pocket PC has an active connection with your desktop computer.
z Make sure that the telephone line is connected correctly.
z Make sure that the telephone line is analog. Do not connect a modem to a
digital telephone line unless it is specifically designed for use with a digital
line.
Able to dial out but unable to make a proper connection
z Make sure that the network you are trying to connect supports the
Point-to-Point Protocol (PPP). Your ISP or network administrator can verify
this.
z Make sure that your dialing location is correct.
z Make sure that the phone number you are trying to reach is correct.
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