Poly EagleEye Cube User Manual

Problem:
The camera lost power during the log download process when the camera was unplugged from the
codec. This brief loss of power resulted in the loss of log files.
Workaround:
Before you unplug the camera from the codec, plug in a PoE connection to maintain power while moving
the camera's USB connection from the codec to the computer with Polycom Companion installed.
Restart Your EagleEye Cube USB Device
You can restart your EagleEye Cube USB device from Polycom Companion.
Procedure
1. Connect the EagleEye Cube USB device to your computer, then select the Poly EagleEye Cube
tile in Polycom Companion.
2. Go to Admin Settings > System Restart.
3. Select Restart.
Factory Reset Your EagleEye Cube USB Device
You can factory reset your EagleEye Cube USB device, which removes all configurations and stored
settings.
Procedure
1. Connect the EagleEye Cube USB device to your computer, then select the Poly EagleEye Cube
tile in Polycom Companion.
2. Go to Admin Settings > Factory Reset.
3. Select Reset.
4. Select OK to confirm the factory reset.
The system restarts automatically.
Factory Restore Your EagleEye Cube USB Device
You can factory restore your EagleEye Cube USB device to reset the software to the factory image.
Factory restoring your camera resets all parameters to default, like a factory reset, but goes a step further
and removes all installed software updates as well.
Procedure
1. Power off the camera.
2. Press and hold the button behind the pin hole on the back of the camera as shown in the following
figure.
EagleEye Cube Troubleshooting
19

Poly EagleEye Cube Specifications

General

Brand	Poly
Model	EagleEye Cube
Category	Digital Camera
Language	English