Issue Resolution
(Teams model only) How do I interact
with Microsoft Teams using my headset?
• Tap the headset Call button to quickly open
and use Microsoft Teams. See Launch Microsoft
Teams (Teams model only) on page 11.
• Set your target softphone by going to Poly Lens
Desktop App
(Teams model only) Does my Microsoft
Teams-enabled headset work with other
softphones?
Yes, while your headset is optimized for Microsoft
Teams, it can be configured to use with other
supported softphones. Set your target phone by
going to Poly Lens Desktop App.
When you configure another softphone, the Call
button:
• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana
I want to customize my headset features. Customize your device settings with Poly Lens App.
Download: poly.com/lens
The headset audio is cutting out during
softphone calls.
You may be experiencing Bluetooth density issues.
Use density-friendly corded mode. See Corded mode
(audio over USB).
I want to use my headset as a USB corded
headset with my computer.
Your headset can be used in corded mode. See
Corded mode (audio over USB).
Can I use my headset while charging it? Your headset charges while in corded mode. See
Corded mode (audio over USB).
The headset talk time is not accurate. Deplete your headset battery and then fully charge
to reset the accuracy of the talk time prompts.
I don't have enough charge ports for my
Bluetooth USB adapter and my optional
charge stand.
Try the following:
• Plug your charge stand into a wall charger
• To charge your headset while connected to your
computer, use corded mode. See Corded mode
(audio over USB).
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