To Next PageTo Next PageWhy is my Polycom Telephone not ringing?
If your Polycom Telephone is not ringing, verify the incoming ring setting and volume levels by adjusting the ringing level from the front panel using the volume up/down keys. Also, check that the ring type selection is not set to Silent Ring.
How to troubleshoot no dial tone on Polycom 2200-11631-001 Telephone?
If your Polycom Telephone has no dial tone, first, check that the display is illuminated, indicating power is correctly applied. Next, ensure the LAN cable is properly inserted at the rear of the phone by unplugging and re-inserting it. If you're using inline powering, confirm with your System Administrator that the switch is supplying power to the phone. Also, check if a dial tone is present on other audio paths like the handset, headset, or hands-free options. If the dial tone is present on one of these, try connecting a different handset or headset to isolate the problem.
What to do if Polycom 2200-11631-001 Telephone has no display or bad contrast?
If your Polycom Telephone display is not working, shows incorrect information, or has bad contrast, start by verifying that power is correctly applied. Then, readjust the contrast to a darker level following the instructions in the User Guide. If that doesn't work, reboot the phone to obtain a default contrast level. Also, verify successful outbound or inbound calling by placing a call to the phone and checking if the display indicates incoming call information. Finally, lift the handset, ensure a dial tone is present, and place a call to another extension or number, checking that the display changes in response.
How to fix 'Network Link is Down' message on Polycom Telephone?
If your Polycom Telephone display shows “Network Link is Down”, first, verify the LAN cable is properly connected at the switch or hub. Then, check that the switch or hub is operational. You can also press Menu, followed by System Status and Network Status, and scroll down to verify the LAN port is Active. If these steps don't resolve the issue, reboot the phone to attempt reconnection to the network.
How to troubleshoot no audio on headset with Polycom 2200-11631-001?
If there is no audio on your Polycom Telephone headset, first verify that the headset is plugged into the jack marked Headset at the rear of the phone. Also, ensure that the headset amplifier, if present, is turned on and the volume is correctly adjusted.
What to do if Polycom 2200-11631-001 Telephone feature keys are not working?
If your Polycom Telephone feature keys are not responding, first verify the phone is in an active state by making a call to the phone. Press Menu followed by System to check for inbound call display and ringing. If successful, try pressing feature keys within the call to access Directory or Buddy Status, for example. If the issue persists, reboot the phone to attempt re-registration to the server.
Power| power over ethernet | IEEE 802.3af and Cisco Inline Power |
|---|---|
| external AC adapter | 24V DC @ 500mA min. |
| built-in auto-sensing power | Yes |
Operating Environment| operating temperature | +10 to 40 degrees C (+50 to 104 degrees F) |
|---|---|
| relative humidity | 20% to 85%, noncondensing |
| storage temperature | -40 to +70 degrees C (-40 to +160 degrees F) |
Display| display resolution | 320 x 160 pixels |
|---|---|
| display type | grayscale graphical LCD |
Weight and Dimensions| dimensions | 26.5 cm x 15 cm x 19 cm x 4.5 cm (W x H x D x T) |
|---|---|
| shipping weight | 1.26 kg |
| unit box dimensions | 12.5 in x 13.25 in x 3.5 in |
Details the differences in DC voltages and power sources for IP 600 and IP 601 models.
Instructions for connecting the phone to the network and power source.
Steps to connect the handset cord and optional headset.
Instructions on how to attach the phone's base stand.
Describes the various physical buttons, dial pad, and control keys on the phone.
Explains the phone's graphic display and LED indicators for call status.
Covers speakerphone, mute, headset, and hands-free microphone functionalities.
Keys for conferencing, transferring, holding, redialing, and DND functions.
Keys for speakerphone, microphone mute, and headset operation.
Keys for lines, speed dial, directories, messages, and menu access.
Instructions for placing calls using handset, speakerphone, or headset modes.
Methods for answering incoming calls via handset, speakerphone, or headset.
How to place active calls on hold and retrieve them.
Managing multiple calls that are placed on hold.
How to mute and unmute the microphone during a call.
Tips for navigating menus and entering data using phone keys.
Steps to set up and manage a 3-way conference call.
How to split an ongoing conference call into separate calls.
Procedures for transferring calls to another party.
Monitoring call progress with the active call timer.
Methods for terminating an active call.
Redialing the last dialed number or accessing call lists.
How to enable and disable call forwarding to another extension.
Adjusting volume levels for handset, headset, and ringer.
Enabling and disabling the Do Not Disturb feature for incoming calls.
Display and configuration of time and date settings on the phone.
Enabling persistent headset connection for convenience.
Adjusting the display contrast for comfortable viewing.
Selecting and customizing incoming ring types for different lines.
Accessing and managing lists of missed, received, and placed calls.
Adding, editing, and searching contacts in the phone's directory.
Assigning and using speed dial numbers for rapid calling.
Understanding and configuring multiple line support on the phone.
How lines can be associated with multiple keys for access.
Managing multiple active calls or incoming calls on the same line.
Using and understanding shared line functionality across phones.
Accessing and managing voice messages via the phone.
Setting unique ring tones for specific contacts.
Changing the phone's display language.
Procedures for restarting the phone to resolve issues or apply updates.
Instructions for sending and receiving text messages on the phone.
Managing contact status and availability for real-time interaction.
Overview of the 14-line console that expands the SoundPoint® IP 601 phone.
Lists the items included in the SoundPoint® IP Expansion Module package.
Basic installation instructions for connecting the Expansion Module.
Describes the physical features of the Expansion Module, like keys and indicators.
How to place calls using the Expansion Module's line keys.
How to answer incoming calls via the Expansion Module.
Adjusting the display contrast on the Expansion Module.
Information on using speed dial with the Expansion Module.
Steps to resolve issues when the phone has no dial tone.
Troubleshooting steps for display problems.
Diagnosing and resolving issues with incoming call ringing.
Troubleshooting audio problems specifically with the headset.
Steps to take when feature keys do not respond.
Steps to take when the phone indicates a network connection issue.
Covers FCC Part 15, Class B device, modifications, and related issues.
Includes installation rules, disconnect device, and Industry Canada compliance.
Lists conditions under which Polycom is not liable under warranty.
Details the exclusive warranty remedies provided by Polycom.
Information on obtaining service agreements for the product.
Outlines Polycom's limitations on liability for product use.
Legal disclaimer regarding warranties and liability limitations.
