Polycom 650 - Call Handling Features; Call Pickup; Call Waiting; Call Park

Polycom 650 IP Phone User Guide V1.0
Call handling features
Call Pickup
Lets you pick up calls from other extensions in a “Call Pickup Group”. To set up a group, please
see the Horizon Portal user guide
Note: Call Pickup can only be set up for users within the same site.
Call Waiting
To turn on Call Waiting press *56
To turn off Call Waiting press *57
Call Park
This allows calls on hold to be picked up by anyone in a Call Park Group. To park a call:
Press *68 + extension + #
To set up a Call Park Group, please go to the Horizon Portal user guide.
Note: If a call’s not picked up in one minute, it comes back to you and keeps ringing until
it’s picked up. Also, you cannot park a call that you have made.
Guest In / Guest Out
It's possible to Hot Desk on all Polycom phones. However, a user will always be associated with
their home device. To remove a user from their home device and use it yourself:
- click Guest Out
- then Guest In and enter your Horizon log-in details.
•
Note: You'll only be logged into a device for a maximum of 12 hours, and only the
administrator is able to log other people out through the Horizon Portal.
Call Recording
This is set up in the Horizon Portal against the relevant user or group - see the user guide for details.
It's also where you can access call recordings. If you've set this up, dial *1 on the keypad to
access.
Note: Due to the way in which we monitor and record these calls, you’ll be provided with the
whole conversation from the start of the call.