Polycom SoundPoint IP 330 User Manual

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4
Using the Advanced Features of Your
SoundPoint IP 330/320 Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 330/320 phone. This chapter contains instructions on:
• Using Automatic Call Distribution
• Using Multiple Call Appearances
• Using Buddy Lists
• Restarting Your Phone
To customize your phone, refer to Customizing Your SoundPoint IP 330/320
Phone on page 2-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 330/320 Phone on page 3-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Automatic Call Distribution
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 330/320 phone allows:
• ACD login and logout
• ACD agent available and unavailable
Note
ACD is not available on all call servers. For more information, contact your system
administrator.

Polycom SoundPoint IP 330 Specifications

General

Brand	Polycom
Model	SoundPoint IP 330
Category	IP Phone
Language	English