ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 7
Special Features
The following sections detail special features of AT&T Voice DNA that can save you time.
With some features, you press buttons or soft keys. With some others, you enter special
feature codes (for example, *82) from your phone's keypad. In some cases, you can access
features in multiple ways. For more information about feature codes, see the Feature Codes
Quick Reference Guide.
AT&T Voice DNA Feature Procedure
Auto Call Back Busy
If you call a phone number that's busy, Auto
Call Back Busy checks the busy number for the
next 30 minutes. When the phone number
becomes free, Auto Call Back Busy rings you
and then connects the call. If you change your
mind, you can cancel Auto Call Back Busy at
any time. Note that you can have multiple
Auto Call Back Busy sessions running at the
same time.
Note: If you place a call to a number that has
voicemail, you'll be sent to voicemail and Auto
Call Back Busy won't check the number.
Turn on Auto Call Back Busy:
1. Make your call. When a number is busy, a voice
prompt offers Auto Call Back Busy.
2. Follow the voice instructions. The voice prompt
then confirms that Auto Call Back Busy is turned
on.
3. Hang up.
4. When the number you called becomes free, your
phone rings. Answer the call to connect to the
number you originally called.
Cancel all Auto Call back Busy sessions:
• Enter *86 and then press the Dial soft key.
Call Waiting
If you see a new caller's ID in your phone's
display window while you are on a call, Call
Waiting is turned on, and you have an
incoming call.
If you don't answer the new call, it will be
routed to your voicemail (if available) or to
your chosen "when I don't answer" call
treatment.
If you don't want to be notified when callers
are waiting, you can turn Call Waiting off for
the current call.
Turn Call Waiting off for the current call:
1. Enter *70 and the number you want to call.
2. Press the Dial soft key.
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