Polycom SoundPoint IP 650 User Manual (English)

Other manuals for Polycom SoundPoint IP 650

User Guide136 pages

Quick Reference Guide14 pages

Quick Start Guide4 pages

Questions and Answers:

T
Tracey BarajasSep 13, 2025
How to troubleshoot Polycom SoundPoint IP 650 if it has no power?
- J
  John HernandezSep 13, 2025
  If your Polycom IP Phone has no power, try these steps: * Verify that no lights appear on the unit when it is turned on. * Check if the phone is properly plugged into a functional AC outlet. * Ensure the phone isn't plugged into a plug controlled by a light switch that is off. * If plugged into a power strip, try plugging directly into a wall outlet instead. * Test the phone in another room where the electricity is known to be working.
D
Donald WareAug 25, 2025
How to troubleshoot no power on Polycom SoundPoint IP 650?
- H
  Haley JonesAug 25, 2025
  If your Polycom IP Phone has no power, try the following: Ensure the phone is properly plugged into a functional AC outlet. If using PoE, check that the Ethernet cable is correctly plugged into both the phone and the outlet port. Contact your system administrator to confirm you're using a powered port enabled for PoE. Also, ensure the phone isn't plugged into an outlet controlled by a light switch that's turned off. If it's plugged into a power strip, try plugging it directly into a wall outlet. Finally, test the phone in another room with a known working outlet.
T
tracicampbellAug 25, 2025
What to do if power is not correctly applied to Polycom IP Phone?
- A
  Alejandra AllenAug 26, 2025
  If power is not correctly applied to your Polycom IP Phone, ensure that the screen is illuminated. Check that the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If you are using in-line power, ask your system administrator to verify that the switch is supplying power to the phone.
C
Christopher HernandezAug 27, 2025
How to check LAN cable connection on Polycom SoundPoint IP 650 IP Phone?
- S
  Sherri DoyleAug 27, 2025
  To check if the LAN cable is properly connected to your Polycom IP Phone, verify the termination at the switch or hub. Ensure the switch or hub is operational by checking for flashing link/status lights, or contact your system administrator. Check if the LAN port is active: press the Menu key, then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and verify that it is active. Contact your system administrator if needed.
T
Tonya RossAug 27, 2025
What to do if outbound or inbound calling is unsuccessful on Polycom SoundPoint IP 650?
- L
  Laurie AguilarAug 27, 2025
  If outbound or inbound calling is unsuccessful on your Polycom IP Phone, first place a call to the phone under investigation and check that the screen displays incoming call information. Then, lift the handset, ensure a dial tone is present, and place a call to another extension or number, verifying that the screen changes in response.
K
Kathleen FitzgeraldSep 12, 2025
What to do if Polycom SoundPoint IP 650 IP Phone is not registered?
- C
  Christopher ThompsonSep 12, 2025
  If you tried to make a call on your Polycom IP Phone and it wasn't registered, check with your system administrator to find out when your phone will be registered.
K
kaitlyn05Sep 10, 2025
How to adjust ring volume on Polycom IP Phone?
- A
  Ana BradshawSep 10, 2025
  If the ringer on your Polycom IP Phone is too quiet, adjust the ringing level using the volume up/down keys on the front panel. Also, check the volume status of the handset, headset (if connected), and the hands-free speakerphone.
A
Andrea RiceSep 12, 2025
How to adjust contrast on Polycom SoundPoint IP 650?
- B
  Brad HallSep 12, 2025
  To adjust the contrast on your Polycom IP Phone, refer to Display Contrast on page 2-3, or reboot the phone to return to a default contrast level (refer to Restarting Your Phone on page 4-17).
J
jmcfarlandSep 3, 2025
How to check license status on Polycom IP Phone?
- K
  Kayla OdonnellSep 4, 2025
  To check the license status on your Polycom IP Phone, press the Menu key, then select Status > Licenses. Using the arrow keys, verify that the features you want to use have a valid license. If the license is missing or expired, contact your system administrator.
N
njimenezSep 1, 2025
Why is there no audio on my Polycom SoundPoint IP 650 IP Phone headset?
- H
  harrismaureenSep 1, 2025
  If there is no audio on your headset when using your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. Also, make sure the headset amplifier (if present) is turned on and the volume is correctly adjusted. If the amplifier uses batteries, check that they are fully charged.

Polycom SoundPoint IP 650 Specifications

General

Full duplex	Yes
Camera included	No
Frequency range	150 - 7000 Hz
Base station keys	26 + 4
Channels quantity	2 channels
Dimensions (WxDxH)	265 x 150 x 190 mm
Networking features	DHCP/Static IP
Ethernet LAN (RJ-45) ports	2
Supported network protocols	FTP, TFTP, HTTP, HTTPS
Supported data transfer rates	10/100 Mbit/s
Product color	Gray
Volume control	Digital
Voice codecs	G.722
Display resolution	320 x 160 pixels
Display number of colors	Monochrome
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Power requirements	24V DC / 500mA
Safety	UL 60950-1;CE Mark;CAN/CSA-C22.2 No. 60950-1-03;EN 60950-1;IEC 60950-1;AS/NZS 60950-1
Certification	- FCC Part 15 (CFR 47) Class B - ICES-003 Class B - EN55022 Class B - CISPR22 Class B - AS/NZS CISPR 22 Class B - VCCI Class B - EN55024 - EN61000-3-2; EN61000-3-3 - ROHS