Polycom
®
 SoundStation Duo
™
 Conference Phone Quick User Guide. 1725-19064-001 Rev. A  / October, 2011 Edition 2
USING YOUR PHONE
Navigating Menus
• To enter the Main Menu, press . 
• To return to the idle screen, press  .
• To return to the previous menu, press 
 or the Back soft key.
• To select a soft key, press   directly 
below the soft key.
• To view more soft keys, press the 
More soft key.
• To scroll (move up or down) through 
lists or calls, press   or  . 
• To scroll to an item, press   or   
until the item is highlighted, or an 
insertion point (a blinking line) displays 
next to the item.
• To scroll page-by-page, press   to 
Page Up, or press   to 
Page Down.
• To select an item, scroll to the item, 
and then press   or the Select soft 
key.
• To view options for a field, scroll to the 
field, and then press   repeatedly. To 
cycle back through the options, press 
 repeatedly.
Entering Data
• To enter numbers, press the dialpad 
key with the corresponding number.
• To enter letters, quickly press the 
dialpad key with the corresponding 
letter one or more times to cycle 
through the letters on the key.
• To enter consecutive characters, enter 
a character, wait for three seconds, 
and then enter another character.
• To enter numbers, uppercase letters, 
or lowercase letters, press the 1/A/a 
soft key one or more times to select 
numerical, uppercase, or lowercase 
mode.
• To enter special characters, quickly 
press   or   one or more 
times.
• To enter other special characters, 
quickly press   or   one or 
more times (when in uppercase or 
lowercase mode).
• To enter a dot, press   once (or 
twice quickly if in numerical mode).
• To enter @, press   once (or twice 
quickly if in numerical mode).
• To enter letters using a different 
character set, press the Encoding soft 
key one or more times.
• To enter a blank space, quickly press 
 three times (in uppercase or 
lowercase mode).
• To delete characters you entered, 
press the << soft key.
Enabling Fields and Menu Items
• To enable or disable fields, toggle  .
• To enable or disable menu items, 
press 
.
BASIC PHONE FEATURES
In SIP mode, your phone can handle 
multiple calls at a time (by default, eight). 
Only one of the calls can be active at any 
one time.
In PSTN mode, your phone can handle 
only one call at a time. If call waiting is 
enabled on your phone, your phone can 
handle two calls at a time: one active, and 
one held. 
Placing Calls
You can quickly place a call by entering a 
phone or speed dial number, or by 
redialing a previously-placed call.
To call by entering a phone number:
1. Enter the phone number you want to 
call.
2. Press 
 or the Dial soft key.
To call a contact using speed dial:
1. Press . 
2. From the Speed Dial Information 
screen, either enter the contact’s 
speed dial number, or scroll to the 
contact you want to call and press the 
Dial soft key.
The call is automatically placed.
To call by redialing a number:
>> To dial the last placed call, press  .
Answering Calls
How you answer a call depends on which 
mode your phone is operating in.
Answering Calls in SIP Mode
You can answer calls when your phone is 
idle, when you have held calls, or when 
you are in a call. If you are talking to 
someone and an incoming call arrives, 
you will hear a call waiting beep (by 
default), and the incoming call will display 
at the top of the screen.
To answer a call when your phone is 
idle or has held calls:
>> Press 
 or the Answer soft key.
To answer a call when you are in 
another call:
1. Scroll to the incoming call to display it 
in the middle of the screen.
2. Press   or the Answer soft key.
The incoming call becomes the active call, 
and the original call is held.
Answering Calls in PSTN Mode
In PSTN mode, your phone can handle 
only one call at a time.
If call waiting is enabled, your phone can 
handle two calls at a time. When you 
answer the incoming call, the original call 
is held, and the incoming call becomes 
the active call. You can switch between 
the active call and the held call at any 
time. If you end the active call, the held 
call automatically becomes the active call.
To answer a call when your phone is 
idle:
>> Press 
 or the Answer soft key.
To answer a call when you have an 
active or held call:
>> When you hear the call waiting beep, 
press 
 or the Confrnc soft key to 
activate a hook flash. The original call 
is held, and the incoming call becomes 
the active call.
To place a call from a locked phone, 
press the New Call soft key, select the 
number you want to call, and then 
press the Dial soft key. You can dial 
only authorized numbers from a locked 
phone.
To add or edit a contact’s speed dial 
index number, see Updating the 
Contact Directory.
To answer a call from a locked phone,  
press the Answer soft key, enter your 
user password, and then press the 
Enter soft key. (For information on your 
user password, see Locking/Unlocking 
Your Phone.)