Why is power not correctly applied to my Polycom SoundStation IP 6000 Conference Phone?
Verify that power is correctly applied to the phone: * Check that the display is illuminated. * Ensure the network cable is inserted properly on the underside of the phone. (Try unplugging and re-inserting the cable.)
What to do if there is no dial tone on my Polycom Conference Phone?
If there is no dial tone on your Polycom Conference Phone, ensure that power is correctly applied to the phone. Check that the display is illuminated and that the network cable is properly inserted on the underside of the phone. Try unplugging and re-inserting the cable.
What to do if my Polycom SoundStation IP 6000 display is incorrect or has bad contrast?
If there is no display, or the display is incorrect or has bad contrast on your Polycom Conference Phone, verify that power is correctly applied to the phone. Check that the display is illuminated and ensure the network cable is properly inserted on the underside of the phone. Try unplugging and re-inserting the cable. If your phone uses Power over Ethernet (PoE), ask your system administrator to check that the switch is supplying power to the phone.
What to do if the dial pad on Polycom Conference Phone does not respond?
If the dial pad on your Polycom Conference Phone isn't responding, try these steps: * Check if other feature keys are working. * Call the phone from a known working telephone to see if the display updates. * Check if the LAN port is active or inactive by pressing the Menu key, then select Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active. * Check the network LAN cable connection at the switch or hub. Ensure the switch/hub port is operational. Contact your system administrator if you cannot access the switch/hub. Before restarting your phone, contact your system administrator, who may want to troubleshoot the phone in more detail.
What to do if there is no response when pressing a feature key on Polycom SoundStation IP 6000 Conference Phone?
If your Polycom Conference Phone doesn't respond when you press a feature key, it might not be in an active state. Try the following: * Press the keys more slowly. * Call the phone to confirm that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Directory or Buddy Status screens, for example. * To confirm the line is actively registered to the call server, press the Menu key, and then select Status > Lines > Line Information. From the Line Information screen, verify that your phone line is registered. * To attempt re-registration with the call server, reboot the phone. For more information, see your system administrator.
What to do if the network cable is not properly connected to Polycom Conference Phone?
If the network cable is not properly connected, verify the following: * Check the cable termination at the switch or hub, which is the furthest end of the cable from the phone. * Check that the switch or hub is operational, looking for flashing link/status lights. * Check if the LAN port is active or inactive by pressing the Menu key, and then select Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active. * To attempt re-registration with the call server, reboot the phone. For more information, see your system administrator. * Contact your system administrator.
Why is there no audible ring tone on my Polycom SoundStation IP 6000?
If there is no audible ring tone on your Polycom Conference Phone, the ringer volume may be low, or the Ring Type may be set to Silent Ring. To adjust the ringer volume, press either of the volume keys when the phone is in the idle state. Check that the Ring Type is not set to Silent Ring.
How to fix general configuration error on Polycom SoundStation IP 6000 Conference Phone?
If your Polycom Conference Phone displays a 'General configuration error', verify that you have installed the phone and any components correctly. Check that no more than two microphones are installed.
How to solve Polycom SoundStation IP 6000 Conference Phone installation configuration is not supported?
Verify that you have correctly installed the Polycom Conference Phone and its components: * Check that no more than two microphones are installed. * Contact your system administrator.
What to do if Polycom SoundStation IP 6000 Conference Phone is not registered to a server?
Ask your system administrator to register the Polycom Conference Phone to a server.
General| Network Interface | 10/100 Ethernet |
|---|---|
| Power over Ethernet (PoE) | Yes, IEEE 802.3af |
| SIP Protocol Support | Yes |
| Connectivity Technology | Wired |
| Echo Cancellation | Yes |
| Noise Reduction | Yes |
| Speakerphone | Full-duplex |
| Microphones | 3 cardioid microphones |
| Microphone Type | Cardioid |
| Display | Backlit LCD display |
| Audio Technology | HD Voice, Acoustic Clarity Technology |
| Protocols | SIP |
| Network Ports | 1 |
| Power Source | PoE or optional AC adapter |
| Weight | 1.75 lbs |
| Compliance | FCC |
| Dimensions | 14.5 x 12.25 x 2.5 in (36.8 x 31.1 x 6.4 cm) |
Guide on connecting the phone to network and power sources.
Overview of the primary hardware features of the Polycom SoundStation IP 6000 phone console.
Instructions on how to navigate phone menus and input data using the console.
Steps to remotely configure phone settings via a web browser interface.
Adjusting essential phone settings like language, time, and display preferences.
Adding, editing, and viewing contacts in the phone's local directory.
How to search for contacts in both local and corporate directories.
Configure the phone to send incoming calls from specific contacts directly to voicemail.
Set up call diversion for incoming calls from specific contacts to a third party.
Procedures for initiating calls, both on-hook and off-hook, using various methods.
How to answer incoming calls, including on shared lines.
Managing active calls by placing them on hold and then resuming them.
Instructions for setting up and managing conference calls with multiple participants.
Setting up static and dynamic call forwarding options.
Activating and deactivating the Do Not Disturb feature to prevent ringing.
Accessing and listening to voice messages on the phone.
Managing multiple active and held calls on the phone.
Monitoring the status of contacts and managing presence settings.
Sending and receiving audio announcements via PTT channels and page groups.
Logging in to access personal settings and contacts from any phone.
Securing the phone to prevent unauthorized use and controlling call handling.
Resolving issues related to initial phone setup and component compatibility.
Addressing problems with the phone's power supply and network connectivity.
Troubleshooting issues with the phone's dial pad and other controls not responding.
Diagnosing and resolving problems related to making and receiving calls.
Troubleshooting issues with sound output, including speaker volume and clarity.
Precautions to prevent electric shock when connecting teleconference circuits.
Information on Polycom product compliance with EU directives on hazardous materials.
Guidelines for responsible disposal and recycling of electronic equipment.
Outlines the non-exclusive license granted for the Polycom Software Product.
Details the limited warranty and specific exclusions for the software product.
Defines the extent of Polycom's liability regarding the software product.
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