What does a hollow phone icon mean on my Polycom Conference Phone?
If a 'hollow' phone icon displays at the top of the screen of your Polycom Conference Phone, it means the phone is not registered to a server. Ask your system administrator to register the phone to a server.
What to do if the dial pad does not work on my Polycom SoundStation IP 6000?
If the dial pad on your Polycom Conference Phone does not respond, check for a response from other feature keys or from the dial pad. Place a call to the phone from a known working telephone to check for display updates. Also, verify if the LAN port is active by pressing the Menu key, then selecting Status > Network > Ethernet, and checking the Ethernet screen. Ensure the switch/hub port is operational.
How to fix no audible sound from the speaker on my Polycom Conference Phone?
If there is no audible sound from the speaker on your Polycom Conference Phone, the speaker volume may be low. Adjust the speaker volume by pressing the volume keys during a call.
What to do if my Polycom SoundStation IP 6000 shows 'Network Link is Down'?
If your Polycom Conference Phone displays 'Network Link is Down', the network cable may not be properly connected. Check the cable termination at the switch or hub. Ensure the switch or hub is operational by checking for flashing link/status lights. You can also verify if the LAN port is active by pressing the Menu key, then selecting Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active. Rebooting the phone may also help re-register with the call server.
How to solve Polycom SoundStation IP 6000 Conference Phone installation configuration is not supported?
Verify that you have correctly installed the Polycom Conference Phone and its components: * Check that no more than two microphones are installed. * Contact your system administrator.
Why does the display of Polycom Conference Phone appear to flicker?
If the display on your Polycom Conference Phone appears to flicker, it might be due to the fluorescent lighting. Try these steps: * Move the phone away from the lights. * Replace the lights.
What to do if Polycom SoundStation IP 6000 Conference Phone is not registered to a server?
Ask your system administrator to register the Polycom Conference Phone to a server.
How to fix low ringer volume on Polycom SoundStation IP 6000?
If the ringer volume on your Polycom Conference Phone is low, check the following: * To adjust the ringer volume, press either of the volume keys when the phone is in the idle state. * Check that the Ring Type is not set to Silent Ring.
How to adjust speaker volume on Polycom SoundStation IP 6000?
To adjust the speaker volume on your Polycom Conference Phone, press the volume keys during a call.
How to fix the network cable if it is not properly connected to Polycom Conference Phone?
To resolve network cable connection issues with your Polycom Conference Phone, check the following: * Check the cable termination at the switch or hub (furthest end of the cable from the phone). * Ensure the switch or hub is operational (look for flashing link/status lights). * Verify if the LAN port is active or inactive. Press the Menu key, and then select Status > Network > Ethernet. From the Ethernet screen, scroll to LAN port and verify that it is Active. * Reboot the phone to attempt re-registration with the call server. For more information, see your system administrator.
General| Network Interface | 10/100 Ethernet |
|---|---|
| Power over Ethernet (PoE) | Yes, IEEE 802.3af |
| SIP Protocol Support | Yes |
| Connectivity Technology | Wired |
| Echo Cancellation | Yes |
| Noise Reduction | Yes |
| Speakerphone | Full-duplex |
| Microphones | 3 cardioid microphones |
| Microphone Type | Cardioid |
| Display | Backlit LCD display |
| Audio Technology | HD Voice, Acoustic Clarity Technology |
| Protocols | SIP |
| Network Ports | 1 |
| Power Source | PoE or optional AC adapter |
| Weight | 1.75 lbs |
| Compliance | FCC |
| Dimensions | 14.5 x 12.25 x 2.5 in (36.8 x 31.1 x 6.4 cm) |
Guide on connecting the phone to network and power sources.
Overview of the primary hardware features of the Polycom SoundStation IP 6000 phone console.
Instructions on how to navigate phone menus and input data using the console.
Steps to remotely configure phone settings via a web browser interface.
Adjusting essential phone settings like language, time, and display preferences.
Adding, editing, and viewing contacts in the phone's local directory.
How to search for contacts in both local and corporate directories.
Configure the phone to send incoming calls from specific contacts directly to voicemail.
Set up call diversion for incoming calls from specific contacts to a third party.
Procedures for initiating calls, both on-hook and off-hook, using various methods.
How to answer incoming calls, including on shared lines.
Managing active calls by placing them on hold and then resuming them.
Instructions for setting up and managing conference calls with multiple participants.
Setting up static and dynamic call forwarding options.
Activating and deactivating the Do Not Disturb feature to prevent ringing.
Accessing and listening to voice messages on the phone.
Managing multiple active and held calls on the phone.
Monitoring the status of contacts and managing presence settings.
Sending and receiving audio announcements via PTT channels and page groups.
Logging in to access personal settings and contacts from any phone.
Securing the phone to prevent unauthorized use and controlling call handling.
Resolving issues related to initial phone setup and component compatibility.
Addressing problems with the phone's power supply and network connectivity.
Troubleshooting issues with the phone's dial pad and other controls not responding.
Diagnosing and resolving problems related to making and receiving calls.
Troubleshooting issues with sound output, including speaker volume and clarity.
Precautions to prevent electric shock when connecting teleconference circuits.
Information on Polycom product compliance with EU directives on hazardous materials.
Guidelines for responsible disposal and recycling of electronic equipment.
Outlines the non-exclusive license granted for the Polycom Software Product.
Details the limited warranty and specific exclusions for the software product.
Defines the extent of Polycom's liability regarding the software product.
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