Polycom SoundStation IP 7000 User Manual (English)

Other manuals for Polycom SoundStation IP 7000

Setup Guide38 pages

Quick User Guide2 pages

Integration Guide32 pages

Quick Start Guide8 pages

Specifications2 pages

Quick Start Quide2 pages

Quick Reference Guide7 pages

Manual2 pages

Questions and Answers:

C
Charles JohnsonSep 6, 2025
Why does my Polycom IP Phone display “Network Link is Down”?
- J
  Joshua GibsonSep 6, 2025
  The 'Network Link is Down' message indicates a problem with the network connection. This can be due to the network cable not being properly connected. Ensure the cable is correctly plugged into both the phone and the switch or hub. Check that the switch or hub is operational by observing the link/status lights. You can also verify the LAN port status by pressing the Menu key, then navigating to Status > Network > Ethernet, and checking if the LAN port is Active. Rebooting the phone may also help re-register it with the call server.
A
Ann LynchAug 23, 2025
What to do if my SoundStation IP 7000 Polycom Conference Phone does not upgrade?
- O
  owardAug 23, 2025
  If your SoundStation IP 7000 phone isn't upgrading from the Polycom Customer Support provisioning server, it might be due to blocked network access. Using a computer on the same network as the phone, open a browser and enter http://downloads.polycom.com/voice/IP7000/000000000000.cfg as the web address. If the browser gets an error about not being able to find the file or server, there is a network connectivity issue from your location to the Polycom download server.
N
Nicholas BatesAug 25, 2025
Why is there no dial tone on my Polycom SoundStation IP 7000 Conference Phone?
- G
  gregorymaynardAug 26, 2025
  If your Polycom Conference Phone has no dial tone, first ensure that the display is illuminated. Next, check the network cable is properly inserted on the underside of the phone; try unplugging and re-inserting it to make sure.
K
Kenneth RamseyAug 27, 2025
What to do if the display is not working on my Polycom SoundStation IP 7000 Conference Phone?
- M
  Mark MortonAug 27, 2025
  If your Polycom Conference Phone display is not working, is incorrect, or has bad contrast, make sure power is correctly applied to the phone. Check that the display is illuminated and that the network cable is properly inserted on the underside of the phone. Try unplugging and re-inserting the cable. If your phone uses in-line power, ask your system administrator to check that the switch is supplying power to the phone.
M
Michael MataAug 27, 2025
How to fix 'Network Link is Down' on Polycom Conference Phone?
- M
  Matthew KellerAug 27, 2025
  If your Polycom Conference Phone display shows “Network Link is Down”, verify that the network cable is properly connected. Check the cable termination at the switch or hub and ensure the switch or hub is operational by looking for flashing link/status lights. You can also press the Menu key, then select Status > Network > Ethernet, and verify that the LAN port is Active. Rebooting the phone may also help re-register with the call server.
M
Martin RodriguezAug 28, 2025
Why is there no ringing on my Polycom SoundStation IP 7000?
- C
  Christina RichardsonAug 28, 2025
  If your Polycom Conference Phone has no audible ringing, verify the incoming ring setting and volume level. When the phone is in the idle state, press either the volume up or volume down button to adjust the ringer volume. Also, check that the ring type selected is not set to Silent Ring.
K
Katelyn ReedSep 12, 2025
How to fix no audible sound from the speaker on Polycom IP Phone?
- L
  Linda BryantSep 12, 2025
  If you cannot hear any sound from the speaker on your Polycom IP Phone, the speaker volume might be set too low. During a call, adjust the speaker volume using the volume buttons.
O
owensheidiSep 7, 2025
What to do if my Polycom IP Phone dial pad does not work?
- E
  Erica MooreSep 8, 2025
  If the dial pad on your Polycom IP Phone is unresponsive, try the following: Check if other feature keys are working. Place a call to the phone from another phone to see if there are any display updates. Verify that the LAN port is active by pressing the Menu key, then selecting Status > Network > Ethernet, and checking the LAN port status. Also, check the network cable connection at the switch or hub to ensure it's operational.
V
Victor HigginsSep 5, 2025
What does the hollow phone icon mean on my Polycom SoundStation IP 7000?
- J
  johnguerreroSep 5, 2025
  If a “hollow” phone icon displays at the top left of the screen of your Polycom Conference Phone, the phone is not registered to a server.
J
jason07Sep 2, 2025
Why is the display flickering on my Polycom SoundStation IP 7000?
- R
  Ronald PerrySep 2, 2025
  If your Polycom Conference Phone display is flickering, it may be due to certain types of older fluorescent lighting. Try moving the phone away from the lights or replacing the lights.

Polycom SoundStation IP 7000 Specifications

General

Frequency range	160 - 22000 Hz
Telephone dynamic range	85 dB
Ethernet LAN (RJ-45) ports	1
Operating temperature (T-T)	0 - 40 °C
Harmonized System (HS) code	85258900

Weight and Dimensions

Weight	1080 g
Dimensions (WxDxH)	394 x 372 x 73 mm

Summary

Getting Started with Your Phone

Parts List

Lists all items included in the basic phone package.

Optional Accessories

Details optional accessories available for the conference phone.

Installing the Phone

Provides instructions for setting up the conference phone.

Registering the Phone

Explains the process of registering the phone with the network.

Features of the Phone

Describes the primary hardware features of the phone console.

Understanding Icons

Explains the meaning of various icons displayed on the phone screen.

Navigating Menus and Entering Data

Provides tips for navigating phone menus and entering text.

Customizing Your Phone

Configuring Basic Settings

Guide to adjusting fundamental phone settings and preferences.

Updating the Ring Tone

Instructions on selecting and setting distinctive ring tones for the phone.

Updating Audio Quality and Capabilities

Steps to adjust sound quality and enable auxiliary audio components.

Adjusting the Speaker and Ringer Volume

How to control the speaker and ringer volume levels.

Using Call Lists

Information on accessing and managing missed, received, and placed calls.

Managing Contacts

Covers adding, editing, deleting, and viewing contacts in the phone directory.

Managing Incoming Calls

Options for handling incoming calls, like distinguishing or rejecting.

Diverting Calls

How to automatically transfer incoming calls to a third person.

Understanding Shared Lines

Explanation of how shared lines function on the phone.

Using the Basic Features of Your Phone

Placing Calls

Detailed guide on initiating calls using various methods.

Answering Calls

Instructions on how to respond to incoming calls.

Ending Calls

Steps to terminate active calls.

Muting the Microphone

How to mute the microphone during calls.

Holding and Resuming Calls

How to put calls on hold and then retrieve them.

Hosting Conference Calls

Guide to setting up and managing conference calls.

Transferring Calls

Methods for transferring calls to other parties.

Forwarding Calls

Instructions on setting up call forwarding rules.

Enabling Do Not Disturb

How to activate the Do Not Disturb feature to silence the phone.

Using the Advanced Features of Your Phone

Using Computer or Mobile Audio with the Conference Phone

Connecting and using audio from computers or mobile phones.

Using the Phone When it is Connected to a Polycom HDX System

How to integrate and use the phone with Polycom HDX systems.

Showing Content When Your Phone is Connected to a Polycom HDX System

Procedures for displaying content during video calls or conferences.

Handling Multiple Call Appearances When Your Phone is Connected to a Polycom HDX System

Managing multiple active and held calls simultaneously.

Using Buddy Lists

Setting up and monitoring contacts' presence status.

Integrating With Microsoft Office Live Communications Server 2005

Connecting the phone with Microsoft Lync/OCS for collaboration.

Restarting the Phone

Steps to restart the phone to resolve issues or apply configurations.

Troubleshooting Your Phone

Installation Configuration

Common issues related to phone setup and configuration.

Power and Startup

Solutions for problems with powering on or starting the phone.

Controls

Troubleshooting steps for non-responsive phone controls.

Access to Screens and Systems

Resolving issues with accessing phone screens or systems.

Calling

Common problems and solutions related to making or receiving calls.

Displays

Troubleshooting tips for display-related issues like no display or contrast problems.

Audio

Solutions for problems with speaker volume or sound output.

Testing Phone Hardware

How to run diagnostic tests on the phone's hardware components.

Safety and Compliance

Part 15 FCC Rules

Regulatory compliance information regarding FCC rules.

Industry Canada (IC)

Compliance information for Industry Canada regulations.

CE and VCCI Mark

Information regarding CE and VCCI compliance marks.

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