What to do if there is no dial tone on my Polycom IP Phone?
If you don't hear a dial tone on your Polycom IP Phone, it could be due to power issues. Check that the phone's display is illuminated, indicating it's receiving power. Ensure the network cable is properly inserted into the phone; try unplugging and re-inserting it to make sure.
What to do if my Polycom IP Phone dial pad does not work?
If the dial pad on your Polycom IP Phone is unresponsive, try the following: Check if other feature keys are working. Place a call to the phone from another phone to see if there are any display updates. Verify that the LAN port is active by pressing the Menu key, then selecting Status > Network > Ethernet, and checking the LAN port status. Also, check the network cable connection at the switch or hub to ensure it's operational.
What to do if there is a dial tone, but the call is not going through on my Polycom Conference Phone?
If you have a dial tone but calls aren't connecting on your Polycom Conference Phone, try the following: * Ensure that the Polycom HDX system has an active voice interface installed and that it is listed as the first interface. * Ensure that the Polycom HDX system’s active voice interface is connected to an active network. * Verify the call type: Press the Menu key, then select Settings > Advanced > Admin Settings > Voice Call Type. When prompted for the administrative password, enter 456. The Voice Call Type menu appears. Verify that the call type is set to Auto. Setting to HDX Preference should not be necessary. Press the Select soft key if you change the selection.
What does the hollow phone icon mean on my Polycom SoundStation IP 7000?
If a “hollow” phone icon displays at the top left of the screen of your Polycom Conference Phone, the phone is not registered to a server.
How to fix 'Daisy-Chaining Error' on Polycom Conference Phone?
If your Polycom Conference Phone displays “Daisy-Chaining Error: Multiple Ethernet cables Connect only one Ethernet cable”, connect only one 12-foot Network Cable (10-pin) to the multiple phone installation.
Why is the display flickering on my Polycom SoundStation IP 7000?
If your Polycom Conference Phone display is flickering, it may be due to certain types of older fluorescent lighting. Try moving the phone away from the lights or replacing the lights.
How to resolve 'General configuration error' on Polycom SoundStation IP 7000 Conference Phone?
If your Polycom Conference Phone displays a “General configuration error Unsupported configuration Undo last configuration change” message, verify that you have installed the phone and any components correctly. Check that no more than two phones are connected together and that no more than two extension microphones are installed. If your conference room setup has two connected phones, check that only one extension microphone is installed.
Why are the feature keys not responding on my Polycom Conference Phone?
If your Polycom Conference Phone does not respond when you press a feature key, try pressing the keys more slowly. Call the phone to confirm that inbound call display and ringing is normal, and if successful, try pressing feature keys within the call to access the Directory or Buddy Status screens. To confirm the line is actively registered to the call server, press the Menu key, then select Status > Lines > Line Information, and verify that your phone line is registered.
What to do if the dial pad on my Polycom SoundStation IP 7000 Conference Phone is not working?
If the dial pad on your Polycom Conference Phone does not work, check for a response from other feature keys. Try placing a call to the phone from a known working telephone and check for display updates. Verify if the LAN port is active or inactive by pressing the Menu key, then select Status > Network > Ethernet, and check if the LAN port is active. Check the termination at the switch or hub end of the network LAN cable, and ensure that the switch/hub port is operational.
Why is there no ringing on my Polycom SoundStation IP 7000?
If your Polycom Conference Phone has no audible ringing, verify the incoming ring setting and volume level. When the phone is in the idle state, press either the volume up or volume down button to adjust the ringer volume. Also, check that the ring type selected is not set to Silent Ring.
General| Frequency range | 160 - 22000 Hz |
|---|---|
| Telephone dynamic range | 85 dB |
| Ethernet LAN (RJ-45) ports | 1 |
| Operating temperature (T-T) | 0 - 40 °C |
| Harmonized System (HS) code | 85258900 |
Weight and Dimensions| Weight | 1080 g |
|---|---|
| Dimensions (WxDxH) | 394 x 372 x 73 mm |
Lists all items included in the basic phone package.
Details optional accessories available for the conference phone.
Provides instructions for setting up the conference phone.
Explains the process of registering the phone with the network.
Describes the primary hardware features of the phone console.
Explains the meaning of various icons displayed on the phone screen.
Provides tips for navigating phone menus and entering text.
Guide to adjusting fundamental phone settings and preferences.
Instructions on selecting and setting distinctive ring tones for the phone.
Steps to adjust sound quality and enable auxiliary audio components.
How to control the speaker and ringer volume levels.
Information on accessing and managing missed, received, and placed calls.
Covers adding, editing, deleting, and viewing contacts in the phone directory.
Options for handling incoming calls, like distinguishing or rejecting.
How to automatically transfer incoming calls to a third person.
Explanation of how shared lines function on the phone.
Detailed guide on initiating calls using various methods.
Instructions on how to respond to incoming calls.
Steps to terminate active calls.
How to mute the microphone during calls.
How to put calls on hold and then retrieve them.
Guide to setting up and managing conference calls.
Methods for transferring calls to other parties.
Instructions on setting up call forwarding rules.
How to activate the Do Not Disturb feature to silence the phone.
Connecting and using audio from computers or mobile phones.
How to integrate and use the phone with Polycom HDX systems.
Procedures for displaying content during video calls or conferences.
Managing multiple active and held calls simultaneously.
Setting up and monitoring contacts' presence status.
Connecting the phone with Microsoft Lync/OCS for collaboration.
Steps to restart the phone to resolve issues or apply configurations.
Common issues related to phone setup and configuration.
Solutions for problems with powering on or starting the phone.
Troubleshooting steps for non-responsive phone controls.
Resolving issues with accessing phone screens or systems.
Common problems and solutions related to making or receiving calls.
Troubleshooting tips for display-related issues like no display or contrast problems.
Solutions for problems with speaker volume or sound output.
How to run diagnostic tests on the phone's hardware components.
Regulatory compliance information regarding FCC rules.
Compliance information for Industry Canada regulations.
Information regarding CE and VCCI compliance marks.
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