Polycom SoundStation IP 6000 User Manual

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5
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use the SoundStation IP 6000
conference phone. The tables in this chapter list possible trouble symptoms,
the likely causes of these problems, and recommended corrective actions to
take. Problems are grouped as follows:
• Installation Configuration on page 5-2
• Power and Startup on page 5-2
• Controls on page 5-3
• Access to Screens and Systems on page 5-4
• Calling on page 5-5
• Displays on page 5-6
• Audio on page 5-6
• Overall Functioning on page 5-7
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-7.
If your phone is unable to perform certain tasks, a warning icon, , will
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see Investigating Phone Warnings on
page 5-7.

Polycom SoundStation IP 6000 Specifications

General

Network Interface	10/100 Ethernet
Power over Ethernet (PoE)	Yes, IEEE 802.3af
SIP Protocol Support	Yes
Connectivity Technology	Wired
Echo Cancellation	Yes
Noise Reduction	Yes
Speakerphone	Full-duplex
Microphones	3 cardioid microphones
Microphone Type	Cardioid
Display	Backlit LCD display
Audio Technology	HD Voice, Acoustic Clarity Technology
Protocols	SIP
Network Ports	1
Power Source	PoE or optional AC adapter
Weight	1.75 lbs
Compliance	FCC
Dimensions	14.5 x 12.25 x 2.5 in (36.8 x 31.1 x 6.4 cm)