Polycom
®
SoundStation Duo
™
Conference Phone Quick User Guide. 1725-19064-001 Rev. A / October, 2011 Edition 3
To switch between an active call and a
held call:
>> Press
or the Confrnc soft key to
activate a hook flash. The active call is
held, and the held call becomes the
active call.
Ending Calls
To end a call, scroll to the active call (if
applicable), and then press or the
End Call soft key.
How you end a call depends on which
mode your phone is operating in.
To end a held call in SIP mode:
1. Scroll to the held call, if applicable.
2. Press the Resume soft key.
3. Press or the End Call soft key.
To end a held call in PSTN mode:
1. If you are in a call, press
or the
Confrnc soft key to make the held call
active, if applicable.
2. Press or the End Call soft key.
Muting the Microphones
When you mute the microphones, the
other parties cannot hear you, but you can
hear the other parties.
During a call, press . The indicator
lights on the phone glow red.
To turn off Mute, press again. The
red indicator lights turn off.
Holding and Resuming Calls
How you hold and resume a call depends
on which mode your phone is operating
in.
Holding and Resuming Calls in SIP
Mode
To hold a call:
1. Scroll to the call, if applicable.
2. Press the Hold soft key.
To resume a held call:
1. Scroll to the held call, if applicable.
2. Press the Resume soft key.
The held call becomes active. If you were
in a call, the call is held.
Holding and Resuming Calls in PSTN
Mode
To hold a call:
>> Do one of the following:
• Press the Hold soft key.
• If you already have a held call, press
or the Confrnc soft key to
activate a hook flash. The active call
will be held, and the held call will be
the active call.
To resume a held call in PSTN mode:
>> Do one of the following:
• Press the Resume soft key.
• If you have an active call, press
or the Confrnc soft key to activate a
hook flash. The held call becomes the
active call, and the original call is held.
Transferring Calls
(SIP mode only)
While you are in a call, you can transfer
the call to another party.
To transfer a call:
1. During a call, press the Trnsfer soft
key. The active call is held.
2. Place a call to the party to whom you
want to transfer the call.
3. When you hear the ring-back sound, or
after you speak with the second party,
press the Trnsfer soft key.
Forwarding Calls
(SIP mode only)
You can automatically forward all
incoming calls to another number, or you
can forward calls as your phone rings.
To automatically enable call forwarding
for incoming calls:
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
enable. (Choose Always for all
incoming calls; No Answer for all
unanswered incoming calls; or Busy
for calls that arrive when you are
already in a call.)
3. Enter a number to forward calls to, and
then press the Enable soft key.
To disable call forwarding:
1. From the idle screen, press the
Forward soft key.
2. Select the forwarding type you want to
disable, and then press the Disable
soft key.
To forward a call as your phone rings:
1. While your phone rings, press the
Forward soft key.
2. Enter the number to forward the
incoming call to.
3. Press the Forward soft key.
Using Do Not Disturb
(SIP mode only)
You can prevent your phone from ringing.
When Do Not Disturb is enabled, you will
not have the option to answer calls. The
calls will display in your Missed Calls list.
To enable or disable Do Not Disturb:
1. Press , and then select Features.
2. If Do Not Disturb is not highlighted,
scroll to it.
3. To toggle Do Not Disturb on or off,
press .
When you enable Do Not Disturb, a
flashing icon, , and the text ‘(X) Do Not
Disturb,’ display on the screen.
Setting Up Conference Calls
The number of people you can add to a
conference call depends on your phone
environment. If your phone is in SIP
mode, you can add two people. If your
phone is in PSTN mode, you may be able
to add more than two people.
To set up a conference:
1. Call the first party.
2. After the first party answers, press
or the Confrnc soft key. The call
is held.
3. Call the second party.
4. When the second party answers, press
the Cnfrnc soft key to join all parties in
the conference. ‘Active Conference’
displays on the screen.
After you set up a conference, you can do
the following:
• To place the conference on hold, press
the Hold soft key. To resume the call,
press the Resume soft key.
• To end the conference, and keep the
other participants connected, press the
End Call soft key.
• (SIP mode only.) To end the
conference and place the other two
participants on hold, press the
Split soft key.
If you have an active call and a call on
hold, you can create a conference by
pressing the Join soft key.
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