Polycom
®
 SoundStation Duo
™
 Conference Phone Quick User Guide. 1725-19064-001 Rev. A  / October, 2011 Edition  4
Managing Conference Calls
When you are in a conference call, you 
may be able to mute, hold, remove, or 
obtain information about individual 
conference call participants.
To manage conference participants:
>> During a conference call, press the 
Manage soft key. Then, scroll to the 
participant you want to manage.
You may be able to do the following:
• To mute the selected participant, press 
the Far Mute soft key.
• To place the selected participant on 
hold, press the Hold soft key. To return 
the participant to the call, press the 
Resume soft key.
• To remove the selected participant 
from the call, press the Remove soft 
key.
• To view information about the selected 
participant, press the Info soft key.
• To return to the Active Conference 
screen, press the Back soft key.
Using Call Lists
To use a call list:
1. Press  , and then select Features > 
Call Lists > Missed Calls, 
Received Calls, or Placed Calls.
2. Scroll to a call. You can do the 
following:
• To dial the person, press the 
Dial soft key.
• To remove the call from the list, 
press the Clear soft key.
• To store the person in your Contact 
Directory, press the More soft key, 
and then press the Save soft key.
• To view detailed information about 
the call, press the More soft key, 
and then press the Info soft key.
Listening to Voice Mail
(SIP mode only)
1. Press  , and then select Features > 
Messages > Message Center.
2. Press the Connect soft key, and then 
follow the prompts to listen to your 
messages.
Locking/Unlocking Your Phone
Lock your phone to allow only authorized 
calling and answering. To unlock your 
phone or answer a call from a locked 
phone, you need to enter your user 
password. By default, your user password 
is 123.
To change your password:
1. Press  , and then select Settings > 
Advanced.
2. Enter your user password, and then 
press the Enter soft key.
3. From the Advanced screen, select 
Change User Password.
4. Enter your password information, and 
then press the Enter soft key.
To lock your phone:
1. Press  , and then select Settings > 
Basic > Lock Phone.
2. Select how you want incoming calls 
handled when your phone is locked, 
and then press the Lock soft key.
To unlock your phone:
1. From the idle screen, press the 
Unlock soft key.
2. Enter your user password, and then 
press the Enter soft key.
CUSTOMIZING YOUR PHONE
Updating the Contact Directory
You can store a large number of contacts 
in your phone’s local Contact Directory.
To add or edit a contact:
1. Press  , and then select Features > 
Contact Directory.
2. Press the Add or Edit soft key.
3. Scroll to a field, add or edit the 
information, and then press the Save 
soft key.
To search for a contact:
1. Press  , and then select Features > 
Contact Directory.
2. Press the More soft key, and then 
press the Search soft key.
3. Enter the first few characters of the 
contact’s first or last name, and then 
press the Search soft key.
Adjusting Volume
To change the speakerphone volume:
>> During a call, press   or  .
To change the ringer volume:
>> When the phone is idle or ringing, 
press  or .
Updating Ringtones
You can change your phone’s ringtone. 
You can also assign unique ringtones for 
the contacts in your Contact Directory.
To change the incoming ringtone:
1. Press  , and then select Settings > 
Basic > Ring Type.
2. Select the line for which to update the 
ring tone.
3. Select the ring type you want.
To set a ringtone for a contact:
1. Press  , and then select  
Features > Contact Directory.
2. Search for the contact (see Updating 
the Contact Directory).
3. Press the Edit soft key.
4. Scroll to Ring Type, choose a ring type 
for the contact, and then press the 
Save soft key.
Customizing Your Phone Using 
the Web Configuration Utility
You can update certain phone settings 
remotely with the Polycom Web 
Configuration Utility.
To access the Web Configuration 
Utility for your phone:
1. Launch a Web browser from a 
computer on the same network as your 
phone.
2. In the Address Bar of your Web 
browser, enter the IP address of your 
phone.
(To obtain your phone’s IP address: 
press  , and then select Status > 
Platform > Phone. From the Phone 
screen, scroll to the IP Address.)
3. Press the Enter key.
4. From the login screen, select User, 
and then enter the user password. 
(The default password for a phone 
user is 123.)
5. Click Submit.
For detailed information on how to use the 
Utility, see the Polycom Web 
Configuration Utility User Guide available 
from the SoundStation Duo Support Web 
page.
If you update your password and forget 
it, contact your system administrator.