SoundStation2 User Guide - 12
Troubleshooting
No Dial Tone
The telephone cable must be plugged into an analog
telephone jack. If the dial tone is not heard, verify the
following:
► Check that the console is opera-
tional.
Keypad Input Doesn’t Register
This could happen if you enter infor-
mation too quickly. Press the alphanu-
meric buttons slowly.
Some buttons may not be recognized
if you press them too quickly.
Muffled or “in a well” Reception
This is caused by highly reverberant
rooms and people speaking too far
from the microphone.
Speak closer to the console so that
the microphones pick up your speech
more accurately.
► Add more sound absorbency to
the room.
Short Silences, Echoes, or Clipped Speech
► Do not move the SoundStation2
console while it is in use.
► Keep your hands away from the
console during calls.
► To avoid excessive noise around
SoundStation2, keep papers,
cups, and other noise-producers
away from the console.
► At the beginning of each call,
let someone at each location
speak in turn for a few mo-
ments to enable SoundStation2
to adapt to its environment.
► The other parties may be using
non-Polycom equipment which
may cause audio performance
issues.
► Try calling again; a different
line may provide a better con-
nection.
► Check that the telephone cable
from the interface module is
connected to an analog telephone
(POTS) line.
Physical Damage
► If physical damage is severe
enough that the internal parts
become visible, disconnect the
SoundStation2 immediately.
► Do not reconnect to the
telephone network until the
SoundStation2 has been re-
paired.
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