Quick Start
Guide for
Polycom
®
VVX
®
201
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the Breezeline logo are trademarks of Cogeco US Finance LLC. © 2022 Breezeline
Call Park
You can place a call on hold at one extension and have
it picked up at a different extension. Note: Calls will
return to your extension if not picked up within 3 minutes.
To park a call:
1. Dial #2 to park the call.
2. Listen for the system to announce the position of the
call in the parking lot. You will need the position
number if there are multiple calls set to park.
To pick up a parked call:
•
Dial *221 to un-park the rst parked call.
•
Dial *225 to hear a list of parked
calls and position numbers.
•
Dial *229 to un-park the last parked call.
•
Dial *225 plus the position # to
un-park a specic parked call.
Example: Dial *2253 to un-park the
call parked in position #3.
Initiate a Conference Call
To initiate a conference call:
1. Call the rst caller.
2. Press More, then select Conference.
3. Call your next contact. When your contact answers,
press More, then select Conference again.
To join two active calls into a conference call:
» On the Calls screen, select Join.
Answer a Ringing Extension
When only one phone is ringing:
Dial *21 to answer a call ringing on
someone else’s extension.
When more than one phone is ringing:
Dial *21 plus the extension to answer a
call ringing on a specic extension.
Example: To answer a call ringing on
extension 2208, dial *212208.
Learn More
Additional user information, including self-help
videos, can be found on our website at:
https://breezeline.com/business/support/hosted-voice
Hosted Voice Support: 1.844.579.0695
Star Codes
*22 – to access the Company Directory
*66 – to dial back the last missed call
*21 – to answer a call ringing
on another extension
*21 +ext. – to answer a call ringing on
a specic extension
*29 – to answer last call ringing
*95 – to access voicemail
*95 +ext. – to make a direct call to an
extension’s voicemail
#3 +ext. – to transfer an active call to
another extension’s voicemail
#1 +ext. – to perform a Blind transfer
(unannounced transfer)
*2 +ext. – to perform a Consultative
transfer (announced transfer)
*85 – turn off CallerID
*65 – turn on CallerID
*71 – activate call waiting
*70 – deactivate call waiting
#2 – park an active call
*221 – un-park the rst parked call
*229 – un-park the last parked call
*225 +pos. – un-park a specic parked call
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