Polycom VVX 311 User Manual

Polycom VVX 311

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USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A

Polycom

®

VVX

®

Business Media

Phones with Skype for Business

Table of Contents

Default Chapter3
- Table of Contents3
Before You Begin13
- Audience, Purpose, and Required Skills13
- Related Documentation13
- Getting Help14
  - Polycom Partner and Solution Resources14
  - The Polycom Community14
Getting Started with VVX Business Media Phones15
- Overview of Phone Hardware and Keys15
- Navigating VVX Business Media Phones22
  - Accessing Screens on VVX Business Media Phones22
  - Icons and Status Indicators25
- Using a VVX Phone as a Common Area Phone29
- Entering Information in Data Fields29
Logging in to and Locking Your Phone33
- Signing in to Skype for Business on VVX Business Media Phones33
- Signing into a VVX Phone as a Guest User35
- Locking Your Phone37
Audio Calls40
- Placing and Answering Audio Calls40
- Switch Among the Handset, Headset, and Speakerphone47
- Mute and Unmute Audio47
- Holding and Resuming Calls48
- End an Active Audio Call48
  - End a Held Call49
- Transferring Calls49
- Parking and Retrieving Calls on the Skype for Business Server50
  - Park Skype for Business Calls50
  - Retrieving Parked Skype for Business Calls51
- Managing Calls51
- Ignoring or Rejecting Incoming Calls53
- Redirecting Incoming Calls55
  - Forwarding Incoming Skype for Business Calls55
  - Divert Calls to a Contact56
Video Calls on VVX Business Media Phones57
- Tips for Video Calls57
- Using a USB Camera with VVX Phones58
  - Use the Privacy Shutter on the Camera to Stop Sending Video58
  - USB Camera Status Indicators and Messages58
- Video Call Settings60
- Place a Video Call63
- Start Video During an Audio Call64
- Swap Video64
- Display Video Calls in Full Screen64
- Exit Full Screen View65
- Stop Sending Video65
- No Video from the Far Side65
- Handling Video and Audio Calls66
  - Handle Conference Calls with Video66
- Managing Video Calls Without a USB Camera66
  - Handling Video and Audio-Only Calls66
- Place Audio-Only Calls67
Conference Calls68
- Tips for Conference Calls68
- Initiating a Skype for Business Conference Call68
  - Initiate a Skype for Business Conference68
  - Initiate a Conference Call During a Skype for Business Call69
- Initiating a Group Conference Call69
  - Initiate a Group Conference Call69
  - Initiate a Group Conference Call with a Distribution List69
- Add Contacts to a Skype for Business Conference Call70
- Send Contacts Active Conference Information70
- Set Skype for Business Conference View70
- Viewing a List of Skype for Business Conference Participants71
  - Exit the Roster71
  - Return to the Roster71
- Managing Skype for Business Conference Participants71
Shared Lines75
- Shared Line Limitations75
- Missed and Received Calls on Shared Lines75
- Hold a Call Privately on a Shared Line75
- Shared Line Appearance for Skype for Business76
- Boss-Admin for Skype for Business77
Recording Audio Calls84
- Guidelines When Recording Calls84
- Record a Call85
- Manage a Call While Recording85
- Pause a Recording85
- Resume a Recording85
- Stop Recording86
- Record a Conference Call86
- Browse Recorded Calls86
- Play a Recorded Call87
- Pause and Resume Played Recordings87
- Stop Playing a Recording87
- Rename a Recording88
- Delete a Recording88
Call Lists, Distribution Lists, and Directories89
- Recent Calls89
- Contact Directory91
- Corporate Directory93
  - Searching the Corporate Directory93
  - Add Corporate Directory Contacts to the Contact Directory94
- Searching the Skype for Business and Outlook Directories95
- Managing Skype for Business Distribution Lists96
Favorites and Contact Lists99
- Managing Favorites99
- Skype for Business Contacts101
Accessing, Sending, and Broadcasting Messages107
- Access Skype for Business Voicemail Messages107
- Managing Skype for Business Voicemail Messages107
- Instant Messaging108
- Broadcasting Messages with Group Paging109
- Broadcasting Messages with Push to Talk112
Phone Applications116
- Using the Calendar116
- Navigating the Web and Idle Browsers120
  - View the Idle Browser120
  - Open the Web Browser121
VVX Business Media Phones Settings122
- Password Required to Access Basic Settings122
- Set the Language122
- Time and Date Display123
  - Change the Time and Date Format123
  - Disable the Time and Date Display123
- Backlight Intensity and Timeout123
  - Set the Backlight Intensity124
  - Set the Backlight Timeout124
- Changing Your Background124
- Customizing Line Keys127
- Screen Savers130
- Use Your Phone as a Digital Picture Frame132
  - Picture Frame Icons132
- Power-Saving Mode133
  - Change Your Office Hours for Power-Saving Mode133
  - Change Idle Timeouts for Power-Saving Mode134
- Changing Audio Settings134
- Update Your Skype for Business Presence136
- Adding a Profile Photo to Display on the Lock Screen136
- Disable Hot Desking136
- Clear Call Logs and Contacts137
- Restrict Call Log and Contact Uploads137
Using Bluetooth Devices with VVX 600 Series Phones138
- Using Bluetooth Headsets with VVX 600 Phones138
  - Enable Bluetooth and Connect a Headset138
  - Managing Calls with Your Bluetooth Headset139
- Using a Smartphone with VVX 600 Phones139
  - Enable Bluetooth and Connect a Smartphone139
  - Managing Calls with Your Smartphone140
- Disconnect and Remove Your Bluetooth Device141
- Edit Your Phone's Bluetooth Device Name141
- Disable Bluetooth Device Discovery141
- DTMF Dialing142
Connecting Polycom VVX Expansion Modules to Your Phone143
- VVX Color Expansion Module Hardware Features143
- Connect VVX Expansion Modules145
- Connect Additional VVX Expansion Modules145
- Assigning Contacts and Favorites to VVX Expansion Modules145
- Navigate Expansion Module Paging147
  - Smart Paging on VVX Color Expansion Modules147
  - Alternate Paging149
- Changing the Backlight Intensity on the Expansion Module149
Phone Accessories and Computer Applications150
- Using a Headset with Your Phone150
- Controlling Your Phone with Polycom Desktop Connector153
  - Setting up and Enabling the Polycom Desktop Connector153
  - Using the Polycom Desktop Connector156
- Connecting to Skype for Business on Your Phone Using Better Together over Ethernet159
Accessibility Features167
- Features for Hearing-Impaired Users167
- Features for Mobility-Impaired Users168
- Features for Vision-Impaired and Blind Users169
Maintaining VVX Business Media Phones170
- Investigate Warnings170
- Remove Warnings170
- Restart Your Phone171
- Update the Phone's Configuration171
- Test the Hardware171
- Clean the Touchscreen172
- View Software Details172
- Updating Your Skype for Business Phone Software172
Troubleshooting174
- Speakerphone174
- USB Port174
- Check the Status of the Calendar175
- Polycom Desktop Connector175
- Troubleshoot Audio and Echo Issues176
- Bluetooth Headset Issues176
- Recording Issues and Solutions176
- Better Together over Ethernet177
- Login Credentials179

Other manuals for Polycom VVX 311

Quick Reference Guide8 pages

Quick Start Guide8 pages

Training40 pages

Quick User Guide4 pages

Quick Guide32 pages

Quick Tips2 pages

Quick Reference Manual2 pages

Questions and Answers:

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Polycom VVX 311 Specifications

General

Line Keys	6
Power over Ethernet (PoE)	Yes
PoE Class	Class 2
Opus Support	No
Wall Mountable	Yes
USB Port	No
Wireless	No
Bluetooth	No
Display	Backlit grayscale LCD
Screen Resolution	208 x 104
Ethernet Ports	2 x 10/100 Mbps
Network Protocols	SIP
Audio Features	Acoustic Clarity Technology
Headset Port	RJ-9
Supported Codecs	G.711, G.722, G.729
Weight	0.9 kg (2.0 lbs)

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